Senior Office Automation

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia FINEXUS Group Full time 120,000 - 180,000 per year

Job Purpose

The Senior Office Automation & Technical Support Specialist will lead digital transformation initiatives by automating office workflows, integrating enterprise systems, and providing advanced technical support across the organization. This role requires a blend of IT expertise, process optimization, and hands-on experience with Microsoft, Atlassian, and automation platforms. The incumbent will play a key role in driving technology adoption, ensuring seamless operations, and enhancing overall productivity through smart automation and efficient system management.

Key Responsibilities

  • Lead the design, development, and implementation of automation solutions using
    Microsoft Power Automate
    ,
    SharePoint
    ,
    Atlassian tools (e.g., Jira, Confluence)
    , and other equivalent platforms.
  • Streamline repetitive administrative processes to enhance efficiency and reduce manual errors.
  • Collaborate with business units to understand pain points and recommend digitization strategies.
  • Provide Tier 2/Tier 3 technical support for hardware, software, Microsoft 365, D365, and enterprise systems.
  • Monitor IT infrastructure health, perform preventive maintenance, and resolve escalated issues promptly.
  • Ensure minimal downtime and deliver proactive support for critical business systems.
  • Administer enterprise tools such as Microsoft 365, collaboration platforms, and automation software.
  • Manage user access, security permissions, and compliance with IT policies.
  • Support integrations efforts between automation workflows and core business systems.
  • Conduct training sessions for employees on new automation tools and digital best practices.
  • Develop and maintain documentation, including user guides, FAQs, and documentation for technical processes and automated workflows.
  • Work closely with IT, HR, Finance, and other departments to align technology initiatives with business goals.
  • Analyze recurring support requests and identify areas for proactive automation to reduce repetitive tasks.
  • Stay updated with emerging technologies in automation, artificial intelligence (AI), and IT support tools.

Required Qualifications & Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of experience in IT support, automation, or process optimization roles.
  • Strong knowledge of Microsoft 365 tools, Power Automate, scripting (e.g., PowerShell), and service desk platforms.
  • Experience with workflow automation and ITIL best practices is a plus.
  • Hands-on experience with
    Atlassian products
    (Jira, Confluence, etc.) and
    Dynamics 365 (D365)
    .

Key Skills

  • Expertise in office automation tools and IT support best practices.
  • Problem-solving and root cause analysis capabilities.
  • Excellent communication skills for cross-team collaboration and user training.
  • Project management experience for rolling out automation initiatives.
  • Proactive, detail-oriented, and able to balance
    hands-on technical work
    with
    strategic automation initiatives
    .

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