Branch Manager, Kajang

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At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an experienced professional to join this team in the role of Branch Manager.

Principal Responsibilities:

• To lead the team to deliver the Branch Wealth and Personal Banking (WPB) Performance measures and plan.
• Manage & coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement.
• To lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers.
• To monitor and act on daily sales activity management information and other internal information tools, using them to coach the team and achieve the business goals.
• To use the principles and guidelines in the TOM to ensure customer needs are identified and they are matched to the appropriate member of the team to maximize the sales potential.
• Personally managing the sales floor on a regular basis.
• To ensure customer needs are met & direct the customer to the most appropriate Channel
• To train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.
• To use appropriate performance management tools and undertaking individual performance reviews to maximize effectiveness of the team.
• To hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.
• To work as part of a wider integrated team.  Support others through direct and indirect actions beyond your own branch responsibilities.
• To ensure that sales & operations are undertaken in accordance with HSBC Bank Product Life Cycle (PLC) Functional Instruction Manual (FIM), Business Instruction Manual (BIM) and Credit Policy Manual appropriate lending guidelines.
• To ensure all processes for sales & operations are in place and manage within any agreed Authorities.
• To manage operational risk, by using relevant Management Information (MI) to identify risk situations and take any appropriate action to minimize loss.
• To ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioral scored lending.
• To undertake Sales, Operational and Credit sampling in your branch.

• Possess strong team leadership and management, problem solving skills, analytical skills, planning and organizing skills.  
• Knowledgeable and experience in Retail sales.
• Proven ability in relationship management in the Retail sector.
• Preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification.
• Preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.
• Coaching sales techniques, best practice and sales management on a team and one to one basis.
• Attain appropriate professional and regulatory qualifications as required by market.
• Attain any internal standards as required by Country.
• Applicants must be flexible to relocate within Malaysia branches.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Amanah Malaysia Berhad