credit recovery officer

3 days ago

Kelana Jaya, Malaysia the city group Full time 24,000 - 42,000 per year

Position : Credit Recovery Officer

Location : Kelana Jaya, Petaling Jaya, Selangor

JOB RESPONSIBILITIES –

  • Customer Outreach: Conduct outbound calls to notify customers of delinquent accounts and outstanding payments, approaching each interaction with understanding and professionalism.

  • Negotiation: Work collaboratively with customers to create workable repayment arrangements, finding solutions that benefit both the customer and the company.

  • Issue Resolution: Provide clear explanations and clarifications to customers regarding non-payment issues, ensuring they fully understand their situation and options.

  • Follow-up Communication: Maintain consistent contact with customers, building rapport and trust throughout the recovery process.

  • Record Keeping: Maintain accurate and up-to-date records of collections and account statuses, contributing to the overall efficiency of the recovery process.

  • Teamwork : To perform any other duties as required by the Management

JOB REQUIREMENTS -

  • Candidate must possess at least a SPM / Diploma / Degree in any field.

  • At least 2 years of related working experience and have proven good collection record.

  • Basic salary PLUS commission

  • Good communication skills in Bahasa Malaysia and English

  • Analytical with good problem-solving skills and result oriented.

  • Passionate, goal-driven individuals

  • Candidate who can start work immediately are encourage to apply.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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