Assistant Manager Resident Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Telekom Malaysia Full time 120,000 - 240,000 per year

ABOUT THE JOB

This role oversees the customer lifecycle, ensuring fault complaints are resolved within SLA standards and delivering value-added services like BCP activations, outage reports, and service tests. You will engage with customers proactively, guide them on using end-to-end services, and develop robust support frameworks that elevate the customer experience and align with corporate quality standards.

KEY RESPONSIBILITIES

  • POC (Single Point of Contact):
    Act as the primary contact for urgent issues and faults involving critical circuits.
  • Monitoring & Troubleshooting:
    Ensure optimal network performance by identifying and resolving hardware, software, and connectivity issues.
  • Incident Management:
    Deliver onsite support for escalated incidents, ensuring quick resolutions and consistent updates to stakeholders.
  • Network Health Checks:
    Conduct regular assessments to identify areas of improvement.
  • Tier 2 & 3 Support:
    Deliver advanced support for complex network issues, including leading troubleshooting efforts and managing technical communications.
  • Problem Analysis:
    Perform root cause analysis and implement long-term solutions for recurring issues.
  • Documentation & Reporting:
    Develop and maintain up-to-date network documentation, and deliver regular performance and incident reports.

CANDIDATE MUST HAVE

  • Bachelor's Degree in Computer Science, IT/ Software Engineering, Information Security and Assurance, Network Security, Information Technology Management.
  • Cisco Certifications (mandatory
    ): CCNP (Cisco Certified Network Professional) or equivalent (ENARSI, ENSDWI). Implementation and troubleshooting for advanced routing technologies and services
  • Arista Certifications (highly desirable):
    Arista Cloud Engineer (ACE) Certification Program
  • Juniper Networks Certifications will be an added advantage

WE VALUE

  • Minimum 5 years of experience in network engineering, design, and implementation.
  • Cisco Networking Technologies: Expertise in various Cisco solutions, such as:
  • Cisco Routing and Switching (IOS, NX-OS)
  • Cisco SD-WAN
  • Arista Networking Technologies
    : Proficient in data center network solutions (ACE 4 and above).
  • Routing and Switching Protocols: Deep knowledge of protocols like BGP, OSPF, EIGRP, MPLS, VRF, etc.
  • Network Automation and Programmability: Familiar with network automation frameworks (e.g., Python, Ansible, NetConf/YANG, REST APIs) is a plus.
  • Troubleshooting Tools: Proficient with tools such as Wireshark, SolarWinds, Cisco DNA Center, and other network management systems.
  • ISP Routing Network Protocol: Strong proficiency in ISP protocols, particularly BGP and EIGRP, with solid troubleshooting abilities.

LOCATION

TM Annexe 2, Telekom Malaysia Berhad, Jalan Pantai Baharu, Kuala Lumpur.

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