it support

Key Responsibilities:

• Monitor and maintain data security across servers, databases, and applications.
• Implement and manage backup and restore procedures (on-prem and/or cloud).
• Perform daily/weekly backup checks and ensure backup jobs run successfully.
• Conduct periodic restore tests to verify data recovery integrity.
• Assist in implementing access control, user permissions, and security policies.
• Help monitor security alerts/logs and escalate suspicious activity.
• Support incident response (e.g. malware, ransomware, data breach) under guidance of senior staff.
• Keep asset and backup documentation updated (backup schedule, retention, storage locations).
• Assist in patching and updating systems related to security and backup tools.
• Educate internal staff on basic data protection and security best practices.

Requirements:

• Diploma / Degree in Cybersecurity, Information Technology, Computer Science or related field.
• 1–3 years of experience in IT support / system administration / cybersecurity (fresh grads with strong interest are encouraged to apply).

Basic understanding of:

• Network & system security concepts (firewalls, antivirus, access control).
• Backup solutions (image-based, file-level, database backups).
• Operating systems (Windows Server and/or Linux).
• Ability to follow SOPs and maintain accurate technical documentation.
• Good troubleshooting skills and attention to detail.
• Responsible, trustworthy, and able to handle confidential data.

Added Advantage (Nice to Have)

• Experience with backup tools (e.g. Veeam, Acronis, Windows Backup, etc.).
• Knowledge of SIEM/log monitoring tools.
• Basic scripting (PowerShell, Bash, or similar).
• Relevant certifications (CompTIA Security+, Network+, etc.).

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

• Professional development

Work Location: In person