Mandarin Speaker_Customer Service Executive_Kuala Lumpur

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time

Company Profile

We are a comprehensive group specializing in cultural creativity and immersive experiences, with businesses spanning cultural dining, immersive performances, and themed space operations. Inspired by diverse cultures, we are dedicated to delivering unique and memorable cultural experiences to our customers. By integrating creative design, performing arts, and fine dining, we continuously expand the boundaries of cultural experiences and create high-quality, multidimensional cultural products.

Job Responsibilities

1. Customer Reception & Communication

  • Handle inbound and outbound calls to manage reservations and ensure accuracy of booking details.
  • Respond to customer inquiries and provide information on seat reservations, dining arrangements, and other details.
  • Manage special requests such as booking changes or cancellations.

2. Reservation & Seating Arrangements

  • Arrange the most suitable seating based on customer preferences and update the seating chart promptly.
  • Verify reservation details and remind customers of their dining time and related notes.

3. Customer Retention & Value-Added Services

  • After booking, connect with customers via WhatsApp or WeCom (Enterprise WeChat) to establish communication.
  • Maintain long-term customer relationships by sharing benefits, new launches, and promotions.
  • Promptly respond to customers who reach out through online booking platforms and handle their seat arrangements efficiently.

4. Data Recording & Analysis

  • Record customer feedback and reservation details in a timely manner for data tracking and organization.
  • Provide regular reports to the supervisor on customer service operations and customer feedback.

5. Performance Evaluation

  • Earn performance bonuses based on redemption rate, customer satisfaction, and private event referrals.
  • Additional rewards will be granted for successful conversion of private event bookings

Knowledge and Skill Requirements:

Minimum SPM / High School education or above.

At least 1 year of customer service or sales experience; call center experience is an advantage.

Fluent in Mandarin and English; pleasant voice and strong communication skills.

Experience in F&B, hospitality, or related service industries is preferred.

Strong stress tolerance and problem-solving ability.

Proficient in WhatsApp, WeCom (Enterprise WeChat), and Microsoft Office tools.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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