ticketing excutive

Job Responsibilities:

• Handle airline ticketing issuance, reissuance, refunds, cancellations, and exchanges accurately and timely.
• Ensure compliance with airline policies, IATA regulations, and company SOPs.
• Coordinate with airlines, consolidators, and internal departments on ticketing matters.
• Monitor booking deadlines, fare rules, and ticket validity.
• Resolve ticketing-related issues and provide support to sales and operations teams.
• Maintain proper records and documentation for ticketing transactions.
• Assist in training and guiding junior ticketing staff when required.

Job Requirements:

• Minimum 2–3 years' experience in airline ticketing within a travel agency.
• Familiar with GDS systems (e.g. Sabre).
• Good knowledge of fare rules, ticketing procedures, and airline policies.
• Detail-oriented, responsible, and able to work under pressure.
• Good communication skills in English and Bahasa Malaysia.
• Able to work independently and as part of a team.

Why Join Us:

• Competitive salary package based on experience.
• Stable working environment in an established travel company.
• Opportunities for career growth and skills development.

Job Type: Full-time

Pay: RM3, RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person