Executive, Helpdesk
7 days ago
Summary:
- Managing the Helpdesk , BMS & IT team to comply to company & Concession Agreement (CA).
- Zero Non performance on the response/acknowledgement of the complain.
- Scheduling of BMS activities in accordance to the daily schedule and customer request.
- Minimum failure of BMS ,Server and network related system.
- Zero Work Order (WO) pending and if any, EOT (Extension Of Time) justification to be provided.
- Timely submission of report & record to Customer.
Job Responsibility:
Ensure complaint through e-Aduan /telephone/letter are responded according to CA
Ensure timely distribution of WO (Preventive Maintenance & Corrective Maintenance) to the respective technical department.
To coordinate with M&E Department on the BMS, equipment On/Off scheduling.
Monitor the due date of the WOs and follow up with the relevant department on pending Wos
For EOT if any, justification to be provided.
To analyse customer feedback and propose action plan to improve.
Monitor Server and Network related system are fully functioning to avoid interuption of the IT system.
To prepare monthly report & record for Uitm submission
To ensure company policy and regulations are uphold by all staff
Any other tasks assigns by immediate superior/management from time to time.
Job Requirements:
- Minimum Bachelor Degree in related field
- Minimum 2 years of experience in Front Desk & IT related experience are an added advantage
Job Type: Full-time
Pay: RM2, RM4,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
- Parental leave
Work Location: In person
Expected Start Date: 01/01/2026
