uob customer support executive
2 weeks ago
Position: UOB Bank - Customer Support Executive
Working Location: Kuala Lumpur (Walking Distance to Train Station)
Working Hours: 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)
Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)
Reporting Date: 15th December 2025 & 24th December 2025
Salary: RM 2,500 - RM 3,000
Benefits:
• Paid Leave
• Hospitalization Leave
• Medical Leave
• Medical Coverage
• Statutory Contribution
• Paid Training
• Leading to becoming bank's permanent staff (based on performance)
• Performance Bonus
Job Descriptions:
• Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Maintain the accuracy of all data and verify the same for all customer services.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend training to improve knowledge and performance level.
Job Requirements:
• Diploma / Degree in Customer Service Management or any equivalent.
• Minimum 1-year of contact center experience is preferred.
• Excellent command of English and Bahasa Malaysia both spoken and written.
• Ability to handle high call volumes in a fast-paced environment.
• Comfortable working under pressure and managing stressful situations professionally.
• Candidate must be able to attend the interview and starts immediately (in case shortlisted).
• Fresh Graduates are encouraged to apply.
• Fully vaccinated with Covid-19 Vaccination.
Only shortlisted applicants will be notified.
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