Assistant Manager, Customer
1 week ago
Job Purpose:
To manage and oversee the end-to-end process of customer defect handling, rectification, and technical support to ensure timely resolution, customer satisfaction, and compliance with quality standards and company policies.
Key Responsibilities:
Defects Management
Oversee the management of post-handover defects and ensure timely rectification in accordance with the company's SOP.
- Coordinate with contractors, consultants, and project teams to ensure all defects are attended to efficiently.
- Conduct site inspections and verification of defect rectification works to ensure quality workmanship.
Maintain a proper record and tracking of all defect cases using the internal defect management system.
Customer Relations C Communication
Serve as the main point of contact for purchasers on technical and defect-related matters.
- Manage customer expectations and provide clear updates on the progress of defect rectification works.
Handle escalated customer complaints professionally and ensure resolution within stipulated timelines.
Process C Quality Improvement
Identify recurring defect issues and work with the Quality Assurance and Project teams to implement preventive measures.
- Provide feedback and recommendations for improving design, construction methods, or materials to minimize future defects.
Participate in continuous improvement initiatives to enhance the customer experience and operational efficiency.
Reporting C Compliance
Prepare regular reports on defect status, turnaround time, and contractor performance.
- Ensure compliance with ISO standards, and company policies related to quality and customer service.
- Support management in audits, customer satisfaction surveys, and performance reviews.
Requirements:
- Minimum Diplomain Business Administration, Building, Construction Management, or equivalent.
- Minimum 5 years of relevant working experience in property development, construction, or customer care focusing on defects management.
- Good understanding of construction defects, building materials, and finishing works.
- Ability to read and interpret architectural and structural drawings.
- Proficient in Microsoft Office Tools and defect management systems.
- Strong communication, negotiation, and problem-solving skills.
- Customer-oriented mindset with the ability to handle complaints professionally.
- Good coordination, teamwork, and leadership abilities.
- Possess own transport and be willing to travel to all Lagenda project sites.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM4, RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Teluk Intan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your notice period?
- What is your expected salary?
Work Location: In person
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