IT System Administrator

14 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia TC Contact Centre Services Sdn Bhd Full time

Job Summary:

As System Administrator, you are responsible to plan, implement and maintain system infrastructure and related projects as well as providing level-2/3 support on the day-to-day operations and ensuring system infrastructure which inclusive of Servers, Storage, Backup and Security are in optimal performance.

Job Responsibilities:

  • Administer and manage both on‑premise and cloud‑based servers to ensure optimal performance, availability, and security.
  • Cybersecurity support - Monitor, analyze, and respond to real-time alerts from Security Operation Center (SOC) and Endpoint Security Systems.
  • Respond to and resolve requests and issues assigned through the ticketing system, ensuring compliance with established Service Level Agreements (SLAs).
  • Proactively monitor the performance, manage and maintain data center facility, server, storage, backup and system security.
  • Update and document SOP, best practices, detailed system infrastructure designs, configurations and other related documentations.
  • Ensure the security of the system infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance that in line with IT security policy.
  • Provide after-hours support for infrastructure related emergencies as well as maintenance.
  • Maintain inventory and asset configuration documentation.
  • Assist with vendor evaluation, recommendation and negotiations.
  • Manage vendors and ensure services deliverable.
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the system infrastructure.
  • Collaborating with other departments to support the organization's cybersecurity framework.
  • Any other duty & responsibility which the company may assign from time to time.

Qualifications:

  • Bachelor's degree in computer science (or related area) preferred.
  • At least 3 Year(s) of working experience in the related field.
  • Professional certification will be an added advantage.
  • Experience with server administration, endpoint security and cloud technology preferred.
  • Good written and verbal communication skills.
  • Critical thinking and attention to detail.
  • Positive, self-motivated individual who can complete tasks independently.
  • Enthusiasm for continual learning, as well as being able to contribute to team development.
  • Team player who can perform under pressure and tight deadline.
  • Ability to think through problems and visualize solutions.
  • Ability to implement, administer, and troubleshoot Windows, Linux, Server Virtualization, DNS, Backup, Storage, Endpoint Security Suite and etc.
  • Flexible and able to adapt to a rapidly changing environment.
  • Organizes own workload, sets priorities and works within deadlines.

Job Types: Full-time, Permanent

Pay: RM2, RM5,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • How long is your notice period?
  • What is your current salary?
  • What is your expected salary?
  • Are you able to work at Tan Chong Headquarter in Jalan Ipoh, KL?
  • What's your Degree Qualification and CGPA (e.g.: Degree in Information Technology CGPA 3.2, Degree in Finance CGPA 3.30, Diploma in Accountancy CGPA 3.5, etc)

Experience:

  • IT: 1 year (Preferred)

Work Location: In person

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