Intern, Real Estate Management

1 day ago

Ampang, Selangor, Malaysia Acotec Sdn Bhd Full time

We are looking for Interns to join our Customer Care & Property Management team.

Gain hands-on experience in customer service operations, tenant coordination, and day-to-day property management.

ROLE POSITIONING AND OBJECTIVES :

This role will be undertaken to handle administration and our purchasers / customers on the delivery of vacant possession until the completion of defects rectification works.

WHAT YOU WILL OWN :

  1. Assist the superior in managing and supervising all aspects of customer services to the purchasers /homeowners.
  2. Handling complaints, enquiries and information through phone calls and emails; update and follow-upon outstanding enquiries / requests / complaints on a daily basis.
  3. Generating a monthly report.
  4. Responsible for proper documentation & filing system.
  5. Accountable to assist the superior in organizing and executing of the residents' community engagement activities and events.
  6. Work closely with relevant parties to ensure proper utilization, quality and cost efficiency of contracted services within the framework and procedures of the company.
  7. Responsible for the production of promotional materials, dissemination of information for any upcoming events / activities and publicity generation among the customers and guests.
  8. Monitor and improve customer satisfaction levels through periodic surveys of end users based on concerted and collaborated programs and activities with related division / department/ subsidiaries and / or third party contractor.
  9. Manage Customer Loyalty Program with approved reward schemes by the Top Management.
  10. Build customer engagement through print /online and social media, marketing and strategic business development.
  11. To carry out any other duties as and when instructed by the Management from time to time.

REQUIREMENTS :

  1. Diploma or Bachelor's degree in Customer Service, Business Administration, Mass Communication, Hospitality, Real Estate, or related fields.
  2. Familiar with Microsoft Office (Excel, Word, Outlook).
  3. Good verbal and written communication skills.
  4. Pleasant personality with strong people skills.
  5. Possess own transportation.

Job Type: Internship

Contract length: 4 months

Pay: RM RM1,000.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Work Location: In person

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