TikTok Livestream Operations

2 days ago

Taman Tun Dr Ismail Kuala Lumpur, Malaysia SERVAUTO SDN. BHD. Full time 80,000 - 120,000 per year

About ServAuto

ServAuto is building Southeast Asia's most trusted car service platform. We go beyond just car maintenance—we're building a new automotive ecosystem that connects curated workshops, premium car products, and data-driven customer journeys. Whether it's oil changes, tinting, or accessories, we deliver quality service without pushy upsells, confusing pricing, or waiting in line.

Our mission is to make car care transparent, efficient, and trustworthy. With aggressive growth across digital and physical channels, we're looking for a finance leader who can turn operational chaos into structured scale—while ensuring we stay lean, compliant, and investment-ready.

Why Join Us

  • EPF, SOCSO, Annual Leave, Medical Leave
  • Team building, annual dinner, internal training
  • Young, fast moving, and collaborative work culture
  • A chance to work in a content-powered, data-driven, commerce-driven industry

Key Responsibilities

Live Operation

  • Manage the scheduling and execution of live streams, ensuring all technical and operational aspects are handled smoothly.
  • Support hosts during live streams, monitor performance in real-time, and address any technical issues that arise.
  • Analyze live stream metrics such as view, engagement, and conversion rates, review the reasons behind the performance, and coordinate internal and external resources for rectification and adjustment to ensure continuous growth in conversions.
  • Coordinate with hosts to prepare live stream content, including script preparation and product knowledge.
  • Establish and optimize live stream workflows and operational systems to continuously improve efficiency and effectiveness; provide strategic decision-making support for live stream operations through data analysis.

Affiliate Marketing

  • Develop and maintain relationships with TikTok video/LIVE KOLs
  • Facilitate cooperation through business negotiations, ensuring the achievement of sales GMV (Gross Merchandise Value) targets.
  • Follow up on the business cooperation process, including sending samples to KOLs, managing KOLs' video and LIVE content publication, and tracking sales data.
  • Maintain long-term relationships with potential and high-quality KOLs.

Job Requirements

  • Strong passion for media, affiliate marketing, and business development.
  • Excellent communication and interpersonal skills, with a strong teamwork spirit.
  • Proactive and self-motivated with the ability to work independently and as part of a team.
  • Familiarity with various short video platforms, including TikTok, Lemon8, Douyin, etc., with personal experience operating these platforms.
  • Strong online business communication skills; candidates with relevant work experience will be given priority.
  • Fluency in Mandarin and Bahasa is preferred.

    "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
  • Fresh graduates with strong communication skills are encouraged to apply.

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