Facilities Process Specialist

Job Description
This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.
Purpose Of The Role
K2 is seeking a Facilities Process Specialist to manage and service our data centre infrastructure and facilities in Johor to ensure operations procedure, documentations and records are in place to meet our relevant certification and operational requirement ie ISO certification, Health and Safety requirement, Security Management System records maintenance and IT requirements.

Job Description

• Management of compliance in data centre related ISO accreditation and the Information Security Management System. Prepare for building the ISO systems. This involves working alongside our IT support vendor, group functions and compliance support vendor IT Governance.
• Point of contact and work with the Operations team for Health and Safety across all sites and working with Health and Safety vendors and Health and safety training across the Operations team. Also seeking ISO accreditation for K2 data centres.
• Key support with building and maintaining the Information Security Management System and have prepared for the ISO accreditation and other accreditation and available for audits.
• Key support for monitoring and reporting environmental, recycling waste management reporting for sustainability and support during audits.
• Point of contact along with Facilities Lead for environmental audits.
• Point of contact for IT procurement, IT licensing, support licensing and asset management across multiple data centre sites.
• Point of contact for finance and work with the Operations team, K2 Finance and the customers with Operations budgets, billing and customer billing.
• Management of the Operations planning for Planned Preventative maintenance and the Computer Aided Facility Management System which manages and generates the tickets for the Operations team to carry out the required tasks.
• Point of contact for Security along with the Facility Lead. Since becoming online K2 Data Centres manages physical access to the facilities by our Security vendor.
• Work alongside the Facilities Operations General Manager on Corporate Social Responsibility on Corporate Social Responsibility (CSR) projects. This will be increasing going forward.
• Manage all internal and external training schedules including EHS & Technical
• Ensuring the EHS policy Documents and processes within the facility are maintained and escalated where appropriate.
• Key support with asset management and life cycle management of IT equipment and work alongside Ops IT Vendor and Corporate IT support.
• Key support with finance purchase orders, invoicing and budgets.
• Key support with Planned preventative maintenance planning and working on CAFM ticketing system and new ticketing system when online.
• Control and enhance a systemic planned preventative maintenance (PPM) review process with support from all stakeholders to ensure the effectiveness of the existing planned maintenance program.
• Issue PPMs for all maintenance activities.
• Maintain the CAFM helpdesk to be able to continuously monitor performance of the facility and react appropriately to issues that arise.
• Develop and issue reports as required from CAFM and monitoring systems.
• Become a subject matter expert on the CAFM application and new ticketing system when online.
• Key support in monitoring and reporting on physical security and working alongside the security vendors.
• Manage and complete ad-hoc projects as assigned.
• Prepare reports by collating, analyzing, and summarizing data; making recommendations.
• Work internally or with other departments to increase efficiencies and reduce potential failure scenarios.

Working environment entails

• Walking job sites which have areas of uneven terrain.
• Work at heights.
• Work in a noisy environment.

• Work in confined spaces.

• Work applicable to operation team

• Regularly lift and/or move items and participate in group lifts.
• Work shifts longer than eight hours in duration.
• Co-ordinate body movements when using tools or equipment.
• May require bending or twisting the body to access equipment while working.
• Involves performing physical tasks all day.
• Use hands to manipulate small wires and objects.
• Push or pull objects into position.

Job Requirements
Interpersonal Requirements

• Committed to the delivery of excellent customer service.
• Calm Manner, able to work under pressure.
• Self-motivated, ability to work on own initiative.
• Punctual and reliable.
• Good attention to detail.

Skills Set And Qualification Requirements

• Diploma or qualified certification
• 3-5 years' relevant work experience, Data Centre background preferred.
• Technical understanding in IT security and IT networking would be an advantage.
• Excellent document control.
• Strong understanding of Environment, Health& Safety requirements.
• Excellent project, planning, change and time management capabilities.
• Good judgement and decision-making skills.
• Strong organisational skills.
• Excellent interpersonal skills and ability to communicate efficiently both verbally and in written form.
• Familiar with ISO27001, ISO45001, ISO14001 will be preferred.
• Familiar with Soc 2 Type 2 an advantage.
• Familiar with Microsoft office suite.
• Ability to use computer applications effectively.
• Be innovative.