Retail Aesthetic Sales Consultant

About Us:

Merkel Clinic is a premier aesthetic and wellness clinic dedicated to helping our clients look and feel their most confident selves. We specialize in a range of cutting-edge, non-surgical beauty and aesthetic treatments, including PRP, NAD+, Exosome, Hydrogen drip and so on. Our philosophy is rooted in providing safe, effective, and personalized care in a luxurious and welcoming environment.

Job Description:

We are seeking a dynamic, results-driven, and customer-focused Retail Aesthetic Sales Consultant (RAS) to join our team. You will be the first point of contact for potential clients, playing a pivotal role in converting marketing leads into booked appointments and driving clinic revenue. The ideal candidate is a passionate brand ambassador who excels at building rapport, educating clients, and closing sales with integrity and professionalism.

If you have the following qualities:

• Passionate and hardworking with high integrity.
• Positive attitude with strong communication skills.
• Self-motivated, persistent and willing to take challenges.
• Strong sense of responsibility and accountability.

Responsibilities:

A. Sales & Conversion

• Actively respond to inbound leads from marketing campaigns (e.g., social media, Google Ads, referrals) via phone, email, and live chat.
• Conduct persuasive and consultative sales conversations to understand client needs and recommend suitable treatments and packages.
• Effectively communicate the features, benefits, and pricing of all clinic services and retail products.
• Meet and exceed individual sales targets and key performance indicators (KPIs) for consultations booked and packages sold.
• Manage the entire initial sales cycle, from lead follow-up to booking the consultation or first appointment.
• Maintain a robust follow-up system to nurture warm leads and build a strong pipeline.

B. Client Education & Consultation

• Provide clear, accurate, and detailed information about our aesthetic services, ensuring clients have a thorough understanding of the procedures, expected outcomes, and post-care.
• Educate clients on the science and benefits of our medical-grade skincare products.
• Build trust by setting realistic expectations and upholding the clinic's standards of honesty and transparency.

C. Customer Service & Relationship Building

• Deliver an exceptional and welcoming client experience from the very first interaction.
• Build strong, long-term relationships with clients, encouraging loyalty and repeat business.
• Handle client inquiries and objections with empathy, patience, and professionalism.

D. Administrative Duties

• Accurately schedule appointments using our clinic management software.
• Maintain detailed and organized records of client interactions in the CRM system.
• Collaborate closely with the aestheticians and clinicians to ensure a seamless handover of the client journey.
• Other ad hoc duties as required by the Company.

What you will get in return:

• Competitive base salary plus an attractive uncapped commission structure.
• Employee discount on treatments and products.
• Ongoing training and development in the latest aesthetic technologies and sales techniques.
• A supportive, creative, and professional working environment.
• The opportunity to grow with a leading aesthetic and wellness clinic
• EPF + SOCSO + Medical allowance
• Company Trip
• Complimentary Medical Consultation & Prescription from the Company's Medical Clinic (Merkel Clinic)
• Staff-Price Usage Benefits for family members.

If you are the person we are looking for, please contact Mr. CC Sow at Monday to Friday 10am to 5pm)

Job Type: Full-time

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Qualitative Requirements:

• Proven experience in a sales-oriented role, preferably in retail, beauty, aesthetics, wellness, or hospitality.
• A strong interest in the beauty and aesthetics industry.
• Exceptional communication and interpersonal skills, with the ability to connect with a diverse clientele.
• A natural consultative seller who listens first and sells second.
• Goal-oriented with a demonstrated history of meeting or exceeding sales targets.
• Tech-savvy, with experience using CRM software, scheduling systems, and MS Office.
• Professional, well-groomed appearance that reflects the clinic's brand image.
• High school diploma or equivalent required; further education in business or cosmetology is a plus.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person