Lead Analyst, Business Analyst

Roles and Responsibilities:

• Capture and document business goals, system objectives, use cases.
• Work with others to prepare requirement gathering templates / checklists.
• Conduct workshops with business stakeholders to gather user requirements.
• Analyze user requirements, structure into business capabilities and functions.
• Analyze data, perform data mapping, identify discrepancies.
• Own and prepare project documentation, e.g. user requirement, user journey, functional specification, test plan and cases, user manual, etc.
• Produce professional documentation with high quality.
• Work with solution architect and developers to brainstorm high level solution, support Proof of Concept (PoC) activities.
• Work on document intelligence for Gen AI Chatbot, convert documents into Markdown format, create flow chart, improve accuracy of answers.
• Draft documentation writing standard (format, terminology, structure) for Gen AI consumption.
• Contribute to classification taxonomy, tagging schema.
• Collect and inventorize documents, analyze and review format, perform chunking.
• Develop Q&A templates and produce Q&A pairs.
• Prioritize high-frequency Q&As and set accuracy targets per question type, tune and improve accuracy continuously.
• Identify assumptions, constraints, dependencies, issues, and risks.
• Support the communication between business and development teams.
• Perform system integration testing. Provide system training to business users.
• Work with developers to support user acceptance testing.
• Work with Project Manager to manage user requirement changes.
• Follow company SDLC processes as guided by Project Manager.
• Take ownership of assigned tasks. Be responsible for system implementation.
• Take initiative to research and learn new technical or business knowledge required for assigned project and aspire to master it for own achievement.
• Strive to become the domain subject matter expert / champion.
• Be pro-active to work the others to deliver. Offer assistance where needed.

Job Requirements:

• Bachelor's degree or above in IT related disciplines.
• Minimum 4-5 years in progressive IT Sector.
• Minimum 3 years of experience as a system or business analyst.
• Ability to analyze, interpret and communicate business information to both internal and external project stakeholders.
• Ability to foster strong relationships with clients and team members.
• Ability to read and understand basic scripts / code / XML / YAML. Ability to write would be an advantage.
• Willingness to work at client office as per the project assignment.
• Willingness to adjust and follow client time zone (e.g. Australia or New Zealand) as per the project assignment.
• Familiar with Agile / Scrum / Waterfall software development process.
• Familiar with requirement development methodology and change management.
• Having working experience with financial / insurance institutions is a plus.
• Having working experience with insurance new business, underwriting or claims process is an advantage.
• Having working experience with web / mobile / integration projects is a plus.
• Having hands-on experience with Azure, DevOps, Cloud Migration, Application Modernization, CI/CD processes and tools is an advantage.
• Having working experience with AI (Gen AI / Agentic AI) / Analytics / Business Intelligence / Chatbot / Large Language Models (LLMs) / Machine Learning / Optical Character Recognition (OCR) / Retrieval Augmented Generation (RAG) is an advantage.
• Having working experience with Document Chunking and Strategies is an advantage.
• Having experience with various UI visual / mockup tool, user journey tool, online collaborative whiteboard platforms (e.g. Miro, Figma, Mural) is an advantage.
• Having attended professional trainings (e.g. PMP, Agile / Scrum, Data, Gen AI, Azure) is a plus. Passing any exams is an advantage