Customer Centre Consultant

2 days ago

Malaysia Nosairis Full time 30,000 - 60,000 per year


Summary

The Customer Centre Consultant is responsible for handling inbound and outbound customer calls / chats providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

  • Handle incoming and outgoing calls / chats in a professional and courteous manner.
  • Respond to customer inquiries, complaints, and requests efficiently.
  • Provide accurate information about products, services, and company policies.
  • Document and update customer interactions in the ticketing system.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Meet performance metrics such as call handling time, customer satisfaction, and quality assurance standards.
  • Maintain confidentiality of customer information.
  • Perform any other ad-hoc tasks as assigned by the management.

Requirements

  • Candidate must hold at least a Diploma with more than 2 years of working experiences or Bachelor's Degree.
  • Good command of spoken and written English and Bahasa Malaysia (additional languages an advantage).
  • Basic computer literacy and familiarity with ticketing systems.
  • Ability to work in rotating shifts, including weekends and public holidays

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