Cloud Engineering Support Intern

1 week ago

Kuala Lumpur Office Malaysia Guidewire Full time

Summary

Job Description Summary

About Guidewire
Founded in 2001, Guidewire Software is a global leader in cloud-based software for the Property and Casualty (P&C) insurance industry. Trusted by over 500 insurers and with more than 1,000 successful implementations, we provide a complete platform that combines digital, core, analytics, and AI to help insurers adapt and thrive in a rapidly evolving industry. Our innovation is fueled by the largest R&D and services teams in the sector, backed by a global ecosystem of partners. Delivered as a cloud service, our platform is continuously evolving to meet the future needs of our customers, some of the world's most recognized insurance brands.

The PDO team plays a key role in designing, developing, and supporting Guidewire's industry-leading insurance software applications. Established to meet the growing global demand for expert product implementation and operational excellence, the team partners across regions to deliver reliable, high-quality solutions that enable digital transformation for insurers worldwide .

We're now looking for highly motivated Cloud Engineering Support Intern 6 Months from Feb /Mar July / August 2026 that are looking to work with current, leading-edge technology to join us – This role is designed for individuals who are passionate about technology, eager to enhance their skills, and thrive in a collaborative and dynamic environment.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes

Job Description

What You'll Do

  • Function as a point of contact Cloud Platform Support Engineer to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness

  • Write case documentation to meet objectives for Case Quality and Customer Satisfaction scores.

  • Collaborate with cross-functional teams on more sophisticated issues involving system integration and custom configurations.

  • Develop and maintain a deep knowledge of our platform through company-sponsored training and experience.

  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.

  • Research and develop A.I tools to enhance system support process and customer experience.

 

Intern Requirements

  • Malaysian citizen in final year of study in a bachelor's or master's degree studying Computer Science, Networking or equivalent I.T course.

  • Willingness to participate in Guidewire Basecamp Internship program activities and events. 

  • Good communication skills and presentation skills. Read, write, and speak fluent English. Japanese language proficiency is a plus.

  • Familiarity with software development lifecycle.

  • Exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.

  • Strong troubleshooting skills, ability to think critically and display an aptitude for problem--solving.

  • Ability to solve problem software code and reporting progress.

  • Familiarity with version-control processes and standards.

  • Experience using Git or similar change-tracking software would be advantageous

What Makes You a Great Fit

You'll thrive at Guidewire if you embody our core values:

  • Collegiality: We work together as equals, value diverse opinions, and support one another.

  • Integrity: We act with honesty and transparency in everything we do.

  • Rationality: We favor thoughtful, data-driven decisions over assumptions.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

  • AWS Cloud Engineer

    1 week ago

    Greater Kuala Lumpur, Malaysia Cloud Kinetics Full time

    Key Responsibilities:Design and implement cloud infrastructure solutions across compute, storage, networking, and security.Deploy, configure, and manage AWS services including EC2, S3, RDS, Lambda, VPC, IAM, and CloudFormation.Support cloud migration projects, including assessment, planning, execution, and validation.Implement and manage containerized...

  • Cloud Support Engineer

    2 weeks ago

    Bangsar South, Kuala Lumpur, Malaysia MTS INNOVATION SDN. BHD. Full time 80,000 - 120,000 per year

    Our team is on the lookout for a skilled Cloud Support Engineer with a solid track record in cloud computing. The successful candidate will be instrumental in the design, deployment, and management of cloud solutions, ensuring they meet our clients' business requirements. This role is a unique chance to engage with advanced cloud technologies and work...

  • Cloud Technical Support Engineer

    2 weeks ago

    Maluri, Kuala Lumpur, Malaysia Unity Sphere Sdn. Bhd. Full time $60,000 - $120,000 per year

    Job OverviewWe are seeking a Cloud Technical Support Engineer with solid experience in cloud computing and system delivery.You will provide technical assistance, troubleshoot complex issues, and support clients in deploying and maintaining public or private cloud environments. Key ResponsibilitiesProvide technical support and issue resolution for clients...

  • Application Support Engineer

    2 weeks ago

    Kuala Lumpur Office, Malaysia Guidewire Full time $38,400 - $76,800 per year

    SummaryAre you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to...

  • Cloud Technical Support Intern

    2 weeks ago

    Kuala Lumpur, Malaysia Guidewire Software, Inc. Full time

    **Malaysia - Kuala Lumpur** Product Development and Operations/Full time/Hybrid Cloud Technical Support Intern (6 months) - Kuala Lumpur, Malaysia This Internship will be located in Bangsar, Kuala Lumpur.To be eligible, you must be able to commute to the office 2 days per week. Want to Experience a Different Type of Software Company? Join the Guidewire...

  • Cloud Middleware Support Engineer

    1 week ago

    OCBC Malaysia, Cyberjaya OCBC Full time

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...

  • Cloud Support Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia YANHUANG TECHNOLOGY SDN. BHD. Full time 90,000 - 120,000 per year

    Job Responsibilities: Provide comprehensive AWS solutions based on client requirements and build AWSservice frameworks. Manage customer needs during cloud adoption, troubleshoot and resolve issuesencountered in the cloud migration process. Oversee and drive cloud migration projects, ensuring timely and successfulcompletion. Gain deep insight into client...

  • Cloud Support Engineer

    1 week ago

    Greater Kuala Lumpur, Malaysia Manpower Malaysia Full time

    About the RoleWe are looking for an experiencedCloud Security Engineerto strengthen the security and resiliency of enterprise cloud environments. This role focuses on vulnerability assessments, incident response planning, and automation of security processes while leveragingAzure Security Servicesand industry-leading tools.The position also requires...

  • Cloud Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KAF Group Full time $60,000 - $120,000 per year

    CLOUD ENGINEER WITH KAF DIGITAL BANKJob Summary:We are seeking a skilled and highly motivated Cloud Engineer to join our dynamic digital bankingteam. As a Cloud Engineer, you will be responsible for designing, implementing, and maintaining our cloud infrastructure to ensure its scalability, reliability, and security. You will work closely with cross-...

  • Cloud Engineer

    2 weeks ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Social Multiway Sdn Bhd Full time 60,000 - 120,000 per year

    About the role As a Cloud Engineer at Social Multiway Sdn Bhd, you will be responsible for designing, implementing, and maintaining cloud-based infrastructure and services. This is a full-time position located in Kuala Lumpur City Centre, Kuala Lumpur. You will play a crucial role in ensuring the company's cloud solutions are reliable, scalable, and...