Chief Engineer

Ensign is hiring

Key Responsibilities

Customer Site Support & Post-Sale Services

• Deliver post-sale engineering services at customer sites, including installation, configuration, testing, repair, and maintenance of company and third-party systems.

• Diagnose complex technical issues and implement effective solutions to ensure systems operate reliably and efficiently.

• Provide technical advice to customers on preventive maintenance activities, configurations, and best practices that may improve system performance.

• Ensure high levels of customer satisfaction through proactive communication, support, and service excellence.

Technical Leadership & Expertise

• Apply in-depth knowledge of own engineering discipline and foundational understanding of related technical areas.

• Solve complex technical problems by applying advanced engineering concepts and new perspectives to existing challenges.

• Work independently with minimal guidance and exercise strong professional judgment in critical situations.

• Serve as a technical resource for engineers with less experience, offering informal mentoring and guidance.

Project Coordination & Execution

• Lead and execute project steps or technical workstreams within larger engineering or service projects.

• Ensure timely completion of assigned tasks while maintaining high-quality standards and compliance with operational processes.

• Collaborate with cross-functional teams, customers, and vendors to ensure seamless service delivery.

Process Improvement

• Contribute to ongoing improvement of engineering processes, service quality, and technical methodologies.

• Identify recurring technical issues and recommend enhancements to procedures, tools, or system configurations.

Requirements

• Degree or diploma in Engineering, Computer Science, Information Technology, or related field.

• Significant experience in installation, maintenance, and repair of technical systems or products (typically 6–10 years).

• Strong diagnostic and troubleshooting skills with the ability to solve complex technical issues.

• Experience working independently at customer sites and managing field service engagements.

• Ability to guide and support junior engineers and technicians.

• Strong communication and customer management skills.