Product Assistant

2 days ago

Penang, Malaysia Xilnex Holdings Sdn. Bhd. Full time $25,000 - $35,000 per year

Role Description

A Product Assistant works alongside Product Managers within a domain or sub-domain team, supporting the end-to-end development and improvement of products and features. You help turn research, customer insights, and business objectives into actionable product work by drafting requirements, coordinating delivery, and tracking outcomes in close partnership with a PM.

In this role, you act as a force-multiplier for the PM: you assist with discovery, documentation, and execution so the team can move faster and with greater clarity. You collaborate with Engineering, Design, Data, Sales, and Support to ensure the team ships features that solve real customer problems and learns from every release.

This position is designed for entry-level talent and early-career professionals who want to learn the craft of product management by directly supporting an experienced PM, with a clear path to grow into a Product Manager role over time.


Candidate Profile / Who We're Looking For

We welcome entry-level candidates and fresh graduates with a strong interest in product development, as well as anyone passionate about joining and contributing to the Product Department. Ideal candidates are eager to learn, proactive, and ready to grow into Product Management roles.


Key Responsibilities

1. Product Execution & Delivery

  • Translate product strategies into clear requirements, user stories, and acceptance criteria.
  • Coordinate sprint activities and track progress across Engineering and Design teams.
  • Support on-time delivery of high-quality product releases.
  • Contribute to retrospectives and propose process improvements.

2. Research & Insights

  • Conduct user research, competitor analysis, and market studies to identify trends and opportunities.
  • Gather and synthesize feedback from internal teams (Support, Sales) into actionable insights.
  • Review product analytics to assess performance and user behaviour.

3. Cross-Functional Collaboration

  • Clarify requirements and resolve ambiguities with Engineering and Design teams.
  • Ensure alignment with Sales, Marketing, and Operations on feature readiness and impact.
  • Contribute to internal knowledge bases, dashboards, and documentation.

4. Quality & User Experience

  • Participate in product testing and validate feature behaviour against acceptance criteria.
  • Identify UX friction, edge cases, and reliability issues for continuous improvement.
  • Support initiatives that enhance customer experience and reduce operational friction.

Qualifications & Experience

  • 0–3 years of experience in Software Engineering, Product Management or related fields (Business Analyst, UX, QA, Operations).
  • Strong interest in SaaS, tech products, and user-centric problem-solving.
  • Analytical mindset with ability to interpret data and identify patterns.
  • Familiarity with agile methodologies and product development concepts.
  • Strong communication, documentation, and collaboration skills.
  • Degree in Business, Computer Science, Engineering, or equivalent practical experience.
  • CSPO, PSPO, or similar certifications are a plus (not mandatory).

Personality & Culture Fit

  • Curious, proactive, and eager to learn the craft of Product Management.
  • Thrives in fast-paced, cross-functional environments.
  • Detail-oriented with a bias toward clarity, structure, and follow-through.
  • Empathetic and customer-focused, consistently seeking to understand real user needs.
  • Demonstrates ownership, accountability, and readiness to tackle increasingly complex responsibilities.
  • Maintains an open mindset and a positive, solution-oriented approach.

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