Loyalty & Rewards Manager

Job Description

About Us

VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 360 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instructions, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets

Our loyalty program is a key driver of user engagement and long-term customer relationships. We are looking for an innovative Loyalty & Rewards Manager to lead and elevate our loyalty initiatives, delivering impactful, user-centric experiences with a global reach. In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives. You will be reporting to the Global Marketing Lead and collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

Job Requirements

What Makes You a Great Fit

Qualification & Experience:

• At least 7 years of product management experience, ideally with a focus on loyalty, rewards, or customer engagement programs. Preferably from the finance, trading or fintech industry.
• Strong track record of launching and iterating on consumer-facing products at scale.
• Data-oriented mindset with the ability to translate insights into actionable product strategies.
• Proven ability to balance customer needs with business goals in a fast-paced environment.
• Knowledge of crypto or fintech industries is an advantage; a passion for the future of loyalty in digital finance is key.

Soft Skills:

• A proactive, solutions-oriented attitude with a desire to innovate and improve the customer experience.
• Exceptional communication skills and the ability to work cross-functionally with diverse teams.
• Candidates who have experience managing team will be considered for a lead position.

Job Responsibilities

Your responsibilities will include

• Develop and lead the strategic roadmap for our loyalty product, ensuring alignment with overall business objectives.
• Drive the full product lifecycle from concept to launch, collaborating with engineering, design, analytics, and marketing teams to ensure timely and successful delivery.
• Continuously gather user feedback and analyze program performance to inform feature enhancements and new product development
• Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users
• Manage and optimize existing loyalty features while exploring new opportunities for growth and improvement
• Work with regional marketing and sales team to tailor and customize program to fit regional markets.

What Success Looks Like

• Successfully defining and executing a loyalty roadmap that directly contributes to overall business objectives and global growth.
• Consistently delivering high-impact, innovative, and user-delighting loyalty initiatives.
• Leveraging data and user feedback to continuously enhance program performance and drive product development.

Job Benefits

What We Offer

As official partners of Newcastle United FC, VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreunership is incentived and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualised roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your journey after applying

• First round interview with our talent acquisition partner
• Second round interview with the hiring manager