Operations Manager

2 days ago

Setia Alam Selangor, Malaysia Komponen Mahir Sdn. Bhd. Full time 60,000 - 80,000 per year

About Forum Group

Forum Group is more than just a collection of sports centres - we're a growing movement to make sports accessible, fun, and part of everyday life for everyone. From badminton to pickleball, basketball to table tennis, we believe sports bring people together. With multiple venues and a growing community across Malaysia, our mission is to be the go-to sports hub for all ages, all skill levels, and all kinds of players.

We're looking for a Group Operations Manager who's ready to take ownership of our day-to-day operations across all outlets - leading our Centre Teams, elevating customer experience, and ensuring every outlet is running smoothly and up to standards. This is a group-level leadership role that requires strong operational oversight, excellent people management, and a deep commitment to service excellence. The right candidate will possess strong HR and training capabilities, and be able to work effectively with both local and foreign staff.

What You'll Do

As the Operations Manager, you will lead the full scope of centre operations and people management so our teams can deliver great service every day.

Key responsibilities include:

  • Oversee daily operations across all outlets: cleanliness, facility readiness, counter service, and customer enquiries.
  • Lead and develop Centre Teams (locals and foreigners): recruitment, onboarding, rostering, coaching, and performance.
  • Implement, maintain, and improve SOPs for consistent standards across all outlets.
  • Work closely with Customer Service Team to design and deliver training that lifts service quality and response times.
  • Ensure accurate stock control for snacks, beverages, and retail items; coordinate outlet-level stock counts.
  • Handle on-ground incident response and service recovery; resolve escalations with empathy and speed.
  • Work closely with the Accounting & Finance Team on invoicing and billing follow-ups, petty cash reconciliation, expense reimbursements, stock purchases, and procurement coordination.
  • Support the Marketing Team on events, campaigns, and activations at outlets.
  • Identify, propose, and implement facility upgrades and enhancements together with the Facilities & Maintenance Team to improve customer experience and operational efficiency.
  • Oversee operational setup and readiness for new outlets.

Who We're Looking For

Education & Experience

  • 3–5+ years in multi-site operations (sports, hospitality, retail, leisure, or similar).
  • Proven experience leading frontline/service teams and delivering training programs.
  • Experience working with diverse teams (local and foreign staff).

Technical Skills

  • Strong grasp of SOPs, rostering, and on-ground operations.
  • Comfortable with Excel, POS systems, and incident logging.
  • Familiarity with safety, cleanliness, and maintenance checks.

Soft Skills

  • Hands-on, people-first leader; calm under pressure and solutions-driven.
  • Excellent communication; able to coach, motivate, and hold teams accountable.
  • Organised, detail-oriented, and able to prioritise across multiple outlets.

Why Join Us

  • Work directly with company leadership

  • Career progression in a growing organisation

  • Laptop provided

  • Birthday perks

  • Performance bonus

  • Staff discounts on court bookings and sports equipment

  • Mileage claims provided

How to Apply

Send your resume and a brief cover letter to , with the subject line: "Operations Manager - [Your Name]"

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