Supervisor

4 days ago

Putrajaya, Malaysia GMG Sea Sdn Bhd Full time

Job Title: Retail Supervisor (Second-in-Charge / 2IC)

Reports To: Store Manager

Location: IOI Putrajaya

Employment Type: Full-Time / Part-Time

Role Summary

The Retail Supervisor (2IC) supports the Store Manager in running the store day to day. This role helps lead the sales team, drives store performance, and acts as Manager-on-Duty when the Store Manager is not present. A key part of this role is understanding and improving basic retail sales KPIs.

Key ResponsibilitiesSales & KPI Performance

Support the Store Manager in achieving store sales targets by improving the following KPIs:

  • ATV (Average Transaction Value):

Encourage customers to add complementary items (e.g., jackets with accessories) to increase basket value.

  • UPT (Units Per Transaction):

Promote multi-item purchases through outfit building and product suggestions.

  • CR (Conversion Rate):

Improve conversion by actively engaging every customer, understanding their needs, and recommending the right products.

  • Sales LFL (Like-for-Like Sales):

Help grow sales compared to the same period last year through consistent customer service, strong selling behaviors, and repeat business.

  • Lead by example on the sales floor to demonstrate effective selling techniques.
  • Track daily results and provide simple feedback to the team to improve performance.

Leadership & Team Support

  • Act as Second PIC, taking charge of the store in the Store Manager's absence
  • Coach and motivate sales associates to achieve individual and store KPIs
  • Support onboarding and training of new team members
  • Create a positive, high-energy, customer-focused environment

Customer Experience

  • Ensure every customer receives a friendly, helpful, and professional experience
  • Handle customer issues or complaints calmly and effectively
  • Maintain Columbia's brand standards on service and presentation

Operations & Store Standards

  • Assist with opening and closing procedures
  • Support stock management, replenishment, and visual merchandising
  • Follow company policies, cash handling, and loss prevention procedures
  • Ensure the store is clean, safe, and well-organized at all times

Product & Brand Knowledge

  • Maintain strong knowledge of Columbia products and technologies
  • Confidently explain product features and benefits to customers
  • Share product knowledge with the team to support selling confidence

Qualifications

  • High school diploma or equivalent
  • 1–3 years of retail experience; key-holder or supervisory experience preferred
  • Basic understanding of retail sales KPIs (ATV, CR, UPT, LFL) or willingness to learn
  • Strong customer service and communication skills
  • Ability to work flexible shifts, including weekends and holidays

Skills & Competencies

  • Sales-driven mindset
  • Ability to coach and lead by example
  • Clear communication and teamwork
  • Problem-solving and decision-making
  • Organized and detail-oriented

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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