Ecommerce Executive

2 days ago

Langkawi Kedah, Malaysia Wings by Croske Resort Langkawi Full time 50,000 - 75,000 per year

Overview

We are looking for a proactive and detail-oriented Ecommerce Executive to manage and grow our hotel's online presence. This role is responsible for optimising room sales across all online channels, ensuring accurate content, and supporting digital marketing initiatives to drive revenue.

Key Responsibilities

  1. OTA (Online Travel Agency) Management


• Manage hotel listings on OTAs , Agoda, Expedia, Traveloka, etc.).


• Update room rates, inventory, promotions, and content across all platforms.


• Monitor rate parity and resolve discrepancies immediately.


• Analyse daily pickup, booking trends, and performance of online channels.

  1. Website & Booking Engine


• Ensure hotel website content, photos, and descriptions are updated.


• Coordinate with the digital team to enhance user experience and conversion.


• Monitor website traffic and assist with SEO/SEM improvements.

  1. Revenue & Pricing Support


• Assist the Revenue Manager with pricing strategy, yield management, and competitor analysis.


• Identify opportunities to increase online sales and improve ADR/RevPAR.

  1. Content & Branding


• Maintain high-quality images, descriptions, and brand consistency across all digital channels.


• Coordinate photoshoots and content updates when needed.

  1. Reporting & Analytics


• Prepare weekly and monthly performance reports for all online channels.


• Track campaign results, conversion rates, and guest booking behaviour.

  1. Collaboration & Coordination


• Work with Sales, Marketing, Reservations, and Operations to support hotel promotions.


• Assist in creating online packages and digital marketing campaigns.

⸻

Requirements


• Diploma/Degree in Marketing, Hospitality, Business, or related field.


• Minimum 1–2 years experience in hotel ecommerce, OTA management, or digital marketing (fresh grads with strong skills are also welcome).


• Strong understanding of OTAs, channel managers, and booking engines.


• Analytical, detail-oriented, and comfortable with data and reports.


• Good communication skills in English.


• Able to work independently and meet deadlines.

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