IT Officer

IT Officer

Job Responsibilities:

· Manage and execute day-to-day IT administration, development & operational support

· Manage and administer end-to-end of systems, application and database, as per the business requirement

· Perform troubleshooting of hardware, software and network of the organisation.

· To provide helpdesk and system support to users.

· Provide orientation to new users of existing technology.

· Handle overall project management and project schedule.

· Plans, organizes and controls the activities of team members. Provides guidance and training to staff providing a fully cross-trained team. Researches and evaluates alternative approaches and recommend efficient and cost-effective solutions.

· Provide support for in-house application system and software upgrading that includes installation, configuration and trouble -shooting of application system problems.

· Provide maintenance and system support for in-house system, HR software, CCTV, door access and time attendance system.

· Responds to and resolves incidents and requests for assistance with end-user systems while providing a superior customer support experience

· Liaise with vendor for hardware and software support.

· Maintain current and accurate inventory of technology hardware, software and resources.

· Manage IT equipment, assets and software licensing.

· Understand users' requirements & workflows to implement new IT initiatives to meet growing business needs

· Handle on system enhancements, defect fixing and other projects.

· Maintaining project timeframes, budgeting estimates and status reports.

· Prepare monthly, yearly and ad-hoc report when required.

· Keeps the Management informed by preparing reports; making presentations; interpreting information; making recommendations.

· To perform and assist in other ad hoc task, duties, projects and activities as assigned by the Management.

Job Requirement:

· Minimum Diploma/Degree qualification in Computer Science, IT or related field.

· Minimum of  2 years of experience in related field.

· Strong User engagement and communication skills

· Required languages : BM, English & Mandarin to effectively communicate with Mandarin-speaking clients.

· Good analytical and problem-solving skills.

· Resourceful, result-oriented and work well under pressure.

· Have strong planning and negotiation skills in addition to good interpersonal skills with capability to be a team builder as well as a team player.

· Good communication and interpersonal skills with ability to interact with people at all levels.

· Ability to work independently.

· Possess own transport and willing to travel outstation when require

Only shortlisted candidates will be notified