Client Relations Executive

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full time 80,000 - 120,000 per year

Harmony New Energy Auto Service (Malaysia) Sdn Bhd is part of the prestigious Hexie Auto Group (Harmony Auto), one of China's leading automotive retail groups and a proud partner for BYD and DENZA – pioneering brands in the electric vehicle (EV) industry.

As we continue to drive the future of sustainable mobility in Malaysia, we are looking for a Customer Relations Executive who embodies professionalism, enthusiasm, and excellence in customer service to join our dynamic team.

What We Offer

  • Opportunity to be part of a leading global EV brand with a forward-thinking company culture.
  • Attractive salary package and performance-based incentives.
  • A modern, dynamic, and supportive work environment.
  • Career growth opportunities within the Hexie Auto Group (Harmony Auto) network.

Key Responsibilities

  • Experienced in using CRM systems (preferably dealership-specific) to maintain, update, and manage customer data, service history, sales leads, and feedback for effective follow-up.
  • Handles and monitors all incoming and walk-in leads, ensuring timely follow-up and proper tracking in the CRM system to support sales conversion.
  • Conducts the initial NPS briefing during vehicle delivery and follows up with customers regarding complaints or feedback to enhance overall satisfaction.
  • Prepares and submits daily CRM reports to track performance and data accuracy.

Requirements

Holds a Diploma/Certificate in Business Administration, Marketing, or a related field.

  • Proficient in MS Office Suite (Word & Excel) and comfortable mastering new dealership-specific software.
  • Excellent communication skills in English, Bahasa Malaysia, and Mandarin (to liaise with Mandarin-speaking clients).
  • A detail-oriented team player with excellent data entry/record-keeping skills and the ability to multitask and remain professional in a fast-paced environment.
  • Presentable, customer-oriented, and confident in engaging with clients and visitors.

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