Head of Transaction Monitoring Operations

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX—one of the world's largest digital assets exchanges.

In recent years, OKX has also developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a brand trusted by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

• To lead a global team of over 100 Transaction Monitoring (TM) specialists (and growing), team leaders, and managers in conducting daily transaction monitoring and utilizing real-time blockchain analytics to identify, investigate and prevent financial crimes.
• Ensure high-quality and consistent execution of TM alert reviews and initial case investigation. Drive a culture of ownership, accountability, and continuous improvement.
• Develop and maintain SOPs, playbooks, and investigation frameworks.
• Oversee day-to-day processing of TM alerts and ensure SLA, accuracy, and quality standards are met. Collaborate with the Learning Development & Quality Assurance team to jointly develop, implement, and continually refine TM QA methodologies and training programs on typologies, analytics, and investigation techniques. Mentor team members on case investigation, red flag identification, and transaction analysis.
• Coordinate responses to internal and external Transaction Monitoring audits and regulatory queries, and lead remediation efforts of any resulting findings and/or corrective actions in a timely manner.
• Act as the professional voice of L1 in discussions with Compliance, Risk, Product, Policy, and Tech teams. Challenge operational pain points and escalate inappropriate or high-risk issues to senior management when necessary. Provide insights and feedback related to system logic, alert quality, and transaction trends.

• Over 8 years of senior leadership experience in AML operations, transaction monitoring, or financial crime compliance within the financial services, fintech, or crypto industry.
• Proven track record in leadership roles, particularly in managing large departments within a business.
• Strong operational knowledge in building and running a robust compliance program. Hands-on experience in TM investigations is a must.
• Exceptional adaptability in a fast-paced and constantly evolving industry landscape.
• Experience in developing and implementing compliance policies and procedures from the ground up.
• Ability to drive cross-functional collaborations and foster a culture of compliance across diverse teams and regions.
• Strong problem-solving skills, with the ability to address and resolve complex strategic issues.
• Excellent communication and interpersonal skills, capable of effectively conveying complex compliance information to diverse stakeholders.
• Strong analytical skills, with the ability to leverage data and technology, such as blockchain analytics, for effective transaction monitoring and financial crime prevention.

• Experience at financial institutions and/or tech companies an advantage
• A passion and belief in Blockchain and Cryptocurrency

• Competitive remuneration package.
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 3,500 Benefits per annum (Training, Wellness and Flexi-benefits)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.