Customer Success Specialist
1 day ago
We're Hiring: Customer Success Specialist (CSS) – Teleperformance Malaysia
Are you passionate about helping others and creating positive customer experiences? Join
Teleperformance Malaysia
as a
Customer Success Specialist
supporting our global client's online shopping platform.
You'll be the first point of contact for customers via phone and email — resolving enquiries, managing concerns, and ensuring every interaction reflects our client's values of
Responsibility
,
Quality
, and
Excellence
.
What You'll Do:
Support customers with online orders and product enquiries
Provide timely, professional assistance through calls and emails
Handle sensitive data securely and accurately
Collaborate with your team to enhance customer satisfaction
Stay up to date with processes and training
What We're Looking For:
Diploma/Bachelor's Degree (any discipline)
B2-level English proficiency (speaking, reading, writing, listening)
At least 6 months of customer service experience (fresh grads welcome)
Typing speed 40wpm with 90% accuracy; proficient in Microsoft Office
Positive attitude, strong communication, and problem-solving skills
Why Join Us:
Dynamic and supportive work environment
Opportunities to grow in an international BPO leader
Continuous learning and career development
If you're ready to go the extra mile for customers and represent a world-class brand —
apply today and start your journey with Teleperformance Malaysia
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