Customer Success Specialist

1 day ago


Penang, Malaysia TP Full time

We're Hiring: Customer Success Specialist (CSS) – Teleperformance Malaysia

Are you passionate about helping others and creating positive customer experiences? Join
Teleperformance Malaysia
as a
Customer Success Specialist
supporting our global client's online shopping platform.

You'll be the first point of contact for customers via phone and email — resolving enquiries, managing concerns, and ensuring every interaction reflects our client's values of
Responsibility
,
Quality
, and
Excellence
.

What You'll Do:

Support customers with online orders and product enquiries

Provide timely, professional assistance through calls and emails

Handle sensitive data securely and accurately

Collaborate with your team to enhance customer satisfaction

Stay up to date with processes and training

What We're Looking For:

Diploma/Bachelor's Degree (any discipline)

B2-level English proficiency (speaking, reading, writing, listening)

At least 6 months of customer service experience (fresh grads welcome)

Typing speed 40wpm with 90% accuracy; proficient in Microsoft Office

Positive attitude, strong communication, and problem-solving skills

Why Join Us:

Dynamic and supportive work environment

Opportunities to grow in an international BPO leader

Continuous learning and career development

If you're ready to go the extra mile for customers and represent a world-class brand —
apply today and start your journey with Teleperformance Malaysia

TeleperformanceMalaysia #CustomerSuccess #HiringNow #CustomerServiceJobs #JoinTP

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