IT Engineer

1.     Helpdesk Support:

• Provide first-line technical support and assistance to end-users regarding IT systems, hardware, software, and applications.
• Log, prioritize, and resolve support requests in a timely manner, ensuring adherence to service level agreements (SLAs).
• Troubleshoot hardware and software issues, diagnose problems, and implement solutions to minimize downtime and disruptions.

2.     Network Administration:

• Maintain and monitor network infrastructure, including routers, switches, firewalls, and wireless access points, to ensure optimal performance, reliability, and security.
• Configure and manage network devices, protocols, and services, such as TCP/IP, DNS, DHCP, and VPN connections.
• Implement security measures, access controls, and network segmentation to protect against unauthorized access and cyber threats.

3.     Server Management:

• Manage server deployments, configurations, and maintenance tasks, including operating system installations, updates, and patch management.
• Monitor server performance, resource utilization, and system logs to identify and resolve issues proactively.
• Administer server virtualization platforms, such as VMware or Hyper-V, to optimize resource allocation and scalability.

4.     Security and Compliance:

• Enforce IT security policies, procedures, and best practices to protect sensitive information, prevent data breaches, and ensure regulatory compliance.
• Conduct security assessments, vulnerability scans, and penetration tests to identify and mitigate potential risks and vulnerabilities.
• Implement and manage security controls, such as firewalls, intrusion detection/prevention systems (IDS/IPS), antivirus software, and encryption technologies.

5.     Backup and Disaster Recovery:

• Develop and maintain backup and disaster recovery plans (DRPs) to safeguard critical data, applications, and systems from loss or corruption.
• Perform regular backups, data replication, and offsite storage to ensure data integrity and availability in the event of hardware failures, cyber attacks, or natural disasters.
• Test and validate disaster recovery procedures through drills and simulations to verify readiness and effectiveness.

Qualification/Experiences/Skills/Competencies and other Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support, network administration, and system management roles.
• Strong technical knowledge of IT systems, hardware, software, and networking technologies.
• Familiarity with industry standards, best practices, and regulatory requirements related to IT security and compliance.

• Excellent problem-solving skills, attention to detail, and ability to work independently or as part of a team.

• Effective communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

• Preferably Entry Level specialized in IT/Computer/Communication or equivalent.
• Fresh Graduates are encouraged to apply.

Special technical Skills & Technical Competencies:

• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Cisco CCNA, Microsoft MCSA, CISSP) are desirable but not mandatory.
• Willingness to stay updated on emerging technologies, trends, and best practices in the field of information technology.