Voice Network Engineer
1 week ago
Location: Cyberjaya
Job Type: 1-year and extendable Contract
Rotational Shift: 24/5 -Monday-Friday (9 hours shift)
On-site (Cyberjaya Client Office)
RM6200 maximum salary
Responsibilities:
- Provide
incident support
for
Genesys and Avaya telecom systems
including Aceyus, CMS, ALD, ACM/Avaya Agent for Desktop, IVR, SBC, TFN, and related voice applications. - Maintain system availability using
Splunk, Prognosis, ServiceNow
, and other monitoring tools. - Participate in
P1/P2 incident management
calls and engage with ISPs and vendors to resolve issues. - Collaborate with infrastructure and application teams to troubleshoot and resolve voice system incidents.
- Prepare
trend analysis reports
, update process documentation, and train team members/end-users. - Contribute to
automation and product improvement initiatives
with product teams.
Requirements:
- Education:
Diploma/Degree in IT, Engineering, or related fields. - Experience:
Minimum
5 years
in Network/Voice/Telecom support.
Technical Expertise:
- Hands-on with
Genesys/Avaya platforms (ACM, CMS, ALD, AAFD, Pod Fx) - Familiar with
SIP, H.323, WebRTC protocols - Knowledge of
API integration, software testing
, and programming (
Python/C++/Java
) preferred - Experience with
UX/UI, GitLab
, or related technologies is a plus - Certifications:
Genesys/Avaya or Telco certifications are advantageous. - Soft Skills:
Strong communication, problem-solving, multitasking, adaptability, and teamwork.
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