Voice Network Engineer

1 week ago


Cyberjaya, Selangor, Malaysia Softenger Malaysia Full time

Location: Cyberjaya

Job Type: 1-year and extendable Contract

Rotational Shift: 24/5 -Monday-Friday (9 hours shift)

On-site (Cyberjaya Client Office)

RM6200 maximum salary


Responsibilities:

  • Provide
    incident support
    for
    Genesys and Avaya telecom systems
    including Aceyus, CMS, ALD, ACM/Avaya Agent for Desktop, IVR, SBC, TFN, and related voice applications.
  • Maintain system availability using
    Splunk, Prognosis, ServiceNow
    , and other monitoring tools.
  • Participate in
    P1/P2 incident management
    calls and engage with ISPs and vendors to resolve issues.
  • Collaborate with infrastructure and application teams to troubleshoot and resolve voice system incidents.
  • Prepare
    trend analysis reports
    , update process documentation, and train team members/end-users.
  • Contribute to
    automation and product improvement initiatives
    with product teams.

Requirements:

  • Education:
    Diploma/Degree in IT, Engineering, or related fields.
  • Experience:
    Minimum
    5 years
    in Network/Voice/Telecom support.

Technical Expertise:

  • Hands-on with
    Genesys/Avaya platforms (ACM, CMS, ALD, AAFD, Pod Fx)
  • Familiar with
    SIP, H.323, WebRTC protocols
  • Knowledge of
    API integration, software testing
    , and programming (
    Python/C++/Java
    ) preferred
  • Experience with
    UX/UI, GitLab
    , or related technologies is a plus
  • Certifications:
    Genesys/Avaya or Telco certifications are advantageous.
  • Soft Skills:
    Strong communication, problem-solving, multitasking, adaptability, and teamwork.

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