Site Reliability Engineer

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia FPT Software Malaysia Sdn. Bhd. Full time

Key Responsibilities:

  1. Disaster Recovery Planning (DRP):

  2. Design and maintain scalable failover systems, backup strategies, and redundancy mechanisms across cloud and on-prem environments.

  3. Develop and update DR documentation, runbooks, and recovery playbooks for infrastructure and application layers.

  4. Business Continuity Testing:

  5. Plan, coordinate, and execute tabletop exercises, DR drills, and failover simulations.

  6. Analyze and report outcomes of BC/DR tests; identify gaps and lead remediation initiatives.

  7. Incident Response & Crisis Management:

  8. Develop and refine incident response procedures, escalation paths, and communication frameworks for major outages.

  9. Act as a key responder and facilitator during critical incidents, ensuring swift coordination across teams.

  10. Data Backup & Recovery Strategy:

  11. Implement and manage cloud-based and on-premise backup solutions, aligned with defined RTO (Recovery Time Objective) and RPO (Recovery Point Objective).

  12. Regularly test and validate data restoration processes to ensure system recoverability.

  13. 24/7/365 Coverage:

  14. Participate in a rotating on-call schedule to ensure continuous coverage.

  15. Daily operations will include 3 shifts, each lasting 9 hours, with 1 member per shift and an overlapping hour between shifts to facilitate smooth transitions.

  16. Collaboration with Tier 1 and Tier 2 Support:

  17. Work closely with Tier 1 and Tier 2 teams who will serve as the first point of contact for incidents and service requests.
    • Provide expertise and escalation support as needed, ensuring efficient resolution of issues and seamless communication between teams.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 3+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles.
  • Proven experience with DR planning, testing, and recovery operations.
  • Proficiency in AWS, with a focus on relevant services that support infrastructure and application layers.
  • Hands-on experience with backup solutions (e.g., Veeam, Rubrik, AWS Backup, Azure Site Recovery).
    • Strong understanding of high availability, system redundancy, and incident management frameworks (e.g., ITIL, NIST).
  • Familiarity with monitoring and alerting tools (e.g., Prometheus, Grafana, Splunk, PagerDuty).
  • Strong spoken and written English communication skills, essential for effective collaboration with global teams.

Preferred Skills:

  • Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Administrator)
  • Experience with chaos engineering or reliability testing tools (e.g., Gremlin, Chaos Monkey).

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