Associate, Anti Piracy

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

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It's our people that make Astro Malaysia's leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.
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Job Responsibilities

• To support Astro's anti-piracy initiative by identifying commercial piracy cases and delivering CID letters in collaboration with the direct and In-direct sales team.
• To act as a field enforcer and liaison between sales, legal, and PDRM teams to ensure compliance and conversion of piracy users into legitimate CE customers.
• To ensure high conversion of piracy cases into legitimate Astro CE customers while maintaining strong documentation and compliance standards.
• Meeting or Conduct weekend check at commercial outlets suspected of piracy
• Conduct field operations to identify and document piracy cases with full evidence submission via the Eagle app.
• Collaborate with (DSM,IDSM,DSR) to deliver CID letters to suspected piracy users.
• Maintain detailed logs of piracy cases, CID deliveries, and conversion outcomes.
• Support coordination with PDRM for raid operations when required.
• Educate commercial customers on copyright laws and the risks of using pirated content.
• Provide weekly reports to Sales Planning and Commercial Enterprise leadership.
• Assist in refining anti-piracy strategies based on field insights and customer feedback.
• Ensure all enforcement and sales activities comply with legal and ethical standards.
• Ensure compliance with Astro's anti-piracy protocols and reporting standards.
• Ad-hock for audit or piracy cases.

Requirements

• Field operations or enforcement experience, preferably in sales, security, or compliance-related roles.
• Experience in customer-facing roles, such as direct sales, field marketing, or service recovery.
• Basic understanding of copyright or intellectual property enforcement, or willingness to learn quickly.
• Comfortable with mobile reporting tools and apps (e.g., Eagle app or similar)
• Experience working in fast-paced, target-driven environments.