Technical Support Engineer

1 week ago

Malaysia Shah Alam Kl Sandvik Full time

Main Responsibilities

  • Provide front-line trouble-shooting support directly with customers of Sandvik's equipment
  • Co-ordination with back-line / factory team to assist in helping to resolve technical issues 
  • Provide support for start-up of new Sandvik Equipment on customer's site 
  • Root Cause Analysis/Trouble Shooting (only 2nd line support),
  • Collects technical feedback in Sales Area (inputs into Database),
  • Make recommendations based on reports to better serve the customer and improve processes.
  • Perform adjustments of systems on client equipment.
  • Work proactively to develop new solutions to prevent recurring problems.
  • Upon request, provide application advice to sales and review operating cost proposals.
  • Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
  • Conduct product launch, testing and commissioning services.
  • Support operational readiness activities for large projects.
  • Support in technical details during New Product Development (NPD) process.
  • Aftermarket support to Equipment divisions and Sales Areas.
  • Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
  • Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
  • Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Job Requirements

  • Relevant qualifications in Engineering along with equivalent mining industry experience
  • Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment such as surface drill, UG drills, loaders, trucks
  • Hands-on Experience in working with mobile / heavy earthmoving equipment in the field
  • Hands-on Experience in hydraulic systems for mobile / heavy earthmoving equipment
  • Hands-on Experience in electrical systems for mobile / heavy earthmoving equipment
  • Good product knowledge of mining and construction equipment
  • Preventative and breakdown maintenance experience
  • Strong customer service focus and motivation and determination to achieve targets and goals
  • Proactive, self-motivated and demonstrate initiative
  • Ability to perform under pressure, respond quickly to requests and achieve effective results within given and at times tight time frames
  • Ability to be flexible and adaptable in response to organisational and operational change and develop creative solutions to problems
  • Ability to work as part of an integrated, broad team
  • Proficiency in MS Office applications
  • High level of oral and written communication skills

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