物流客服_Import / Export_HUI

Industry: 物流公司 / Freight Forwarding

Working Location: Klang IMS Building / Bayu Perdana/Bukit Tinggi

• Oversee and coordinate all customer service functions for sea import/export freight forwarding operations.
• Communicate with customers to understand shipping needs and provide customized logistics solutions.
• Ensure accurate and efficient preparation of all required shipping and customs documentation.
• Work closely with internal departments, shipping lines (FCL), co-loaders (LCL), and hauliers to ensure smooth cargo movement and service delivery.
• Track and monitor shipment status, providing timely updates and proactive communication to customers.
• Handle customer inquiries and resolve shipment-related issues promptly and professionally.
• Manage documentation flow, including invoicing, Delivery Orders (DO), Proof of Delivery (POD), and collection coordination.
• Maintain organized records of shipments, documentation, and service transactions.
• Identify areas for service improvement and recommend process optimization to enhance operational efficiency and customer satisfaction.

Job Type: Full-time

Pay: RM3, RM5,000.00 per month

Benefits:

• Professional development

Experience:

• Freight Forwarding: 2 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person