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Staff Engineer/Solution Architect, ServiceNow
2 weeks ago
Purpose Of The Position
We're searching for a Senior ServiceNow Engineer / Solution Architect to lead the creation and delivery of ServiceNow solutions. This role is pivotal in shaping our ServiceNow strategy, driving innovation, and ensuring scalable, secure, and future-ready solutions.
The ideal candidate will bring deep expertise in ServiceNow architecture, App Engine development, security, and integration best practices, while also guiding the long-term roadmap and staying ahead of emerging platform capabilities.
You'll collaborate with stakeholders across regions, translating business needs into robust, future-proof ServiceNow implementations. This is a high-impact role where your expertise will shape the digital backbone of our global operations.
This position is a Global Position and individual contributor.
Responsibility
Solution Design
- Architect and design comprehensive ServiceNow solutions aligned with business and organizational goals.
- Develop technical designs including data models, workflows, and user experiences.
- Ensure scalability, maintainability, and compliance with corporate, security, and regulatory standards.
- Continuously enhance CMDB data accuracy and asset management practices using ServiceNow.
Application Configuration
- Forms (Build and Maintain)
- Establish best practices and support frameworks in agreement with IT Vendor.
Integration Management
- Design and manage integrations between ServiceNow and external systems using industry-standard protocols.
Technical Leadership
- Drive and Own the design and technology roadmap.
- Participate in design reviews and workshops with business.
- Stay current with ServiceNow technologies and trends to identify opportunities for innovation.
- Ensure data integrity and accuracy within the ServiceNow platform.
Stakeholder Management
- Collaborate with global business and IT stakeholders to gather requirements and provide updates.
- Align solutions with business objectives with ServiceNow SDM and Business System Owner.
- Ongoing dialogue with the Process Managers( Incident, etc) regarding the functionality of the tool.
- Align and Prioritize change proposals in collaboration with Process Managers and ServiceNow SDM.
- Provide technical support to ServiceNow users.
- Following Change and Enhancement Management Process (Release and Change).
- Create and maintain workflows, scripts, and business rules.
General Capabilities
- Strong oral and written communication skills in English.
- Planning / Co-coordinating abilities
- ITIL process understanding at least at Foundation level and preferably at Intermediate level.
- Proactive and problem-solving mind-set.
- Understand the need to work cross-functionally.
- Sense for details
- Strong collaboration skills
- Business oriented. Experience and understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions
- Structured
- Experience in IT Service management (ITSM), process improvement and reporting.
- Experience in Roadmaps
- Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding
- Ensure compliance with organizational policies and industry standards.
Qualification And Requirements
- Minimum bachelor's degree in computer science, information systems, engineering, software engineering or a related field & discipline.
- Minimum 5 to 7 years as a ServiceNow Designer or Architect.
- Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices and IT service management processes with ITIL certification with a focus on IT Service Operations is strongly preferred.
- Track record of enabling and supporting citizen developers.
- Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional – Designer (SCPD).
- Deep knowledge of ServiceNow architecture, development, and integration.
- Knowledge in Integration Hub, REST APIs, web services, and cloud computing.
Authority
- Responsible for Process and Operations
Working Hours
- Expected that at least 50% will be in Denmark Business Hours (Central European hours)