IT Support

Job Description:

As an IT Support professional, you will be responsible for maintaining and troubleshooting IT systems, providing end-user support, and ensuring smooth daily operations. Key responsibilities include:

User Support:

• Handle and resolve user tickets efficiently, including executing SQL scripts to fix issues in the Dynamic SL system.
• Diagnose and resolve software errors in systems such as Dynamic SL and Microsoft Office.
• Provide basic IT training and guidance to users.

Data Management:

• Run SQL queries to check and correct data issues in Dynamic SL.
• Troubleshoot pivot reports, scripts, and intranet data report problems.

IT Hardware Maintenance:

• Troubleshoot and repair PC hardware (motherboard, RAM, SSD, etc.).
• Maintain UPS and printers (battery, printhead, and print quality).
• Set up, troubleshoot, and replace CCTV and fingerprint devices.

System Monitoring & Coordination:

• Monitor and resolve issues in thumbprint, CCTV, GPS, and PABX systems.
• Check network connections between HQ and branches; manage Hyper-V and VM clusters.
• Coordinate with vendors (e.g., BCA, Explosoft, Cartrack, Fingertec).
• Respond promptly to IT emergencies and provide solutions.

Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support, system administration, or related roles.
• Strong knowledge of SQL, Windows Server, and ERP systems (Dynamic SL preferred).
• Hands-on experience with PC hardware, printers, CCTV, and network devices.
• Familiarity with system monitoring, Hyper-V, and virtual machines.
• Good problem-solving, analytical, and communication skills.
• Ability to work independently and handle IT emergencies efficiently.

Job Type: Full-time

Pay: RM2, RM4,000.00 per month

Benefits:

• Professional development

Work Location: In person