Veterinary Receptionist

Client Communication and Service:

• Great clients and their pets with a welcoming attitude. ensuring they feel comfortable upon arrival.
• Answer phone calls, emails, and messages professionally, providing information or directing inquiries to the appropriate staff.
• Handle client questions regarding services, treatment options, and general care for their pets.
• Maintain confidentiality of client and patient information in line with clinic policies.

Appointment Scheduling:

• Manage appointment bookings, ensuring proper scheduling to avoid overbooking and long waiting times.
• Confirm and remind clients of upcoming appointments via phone, email, or text.
• Coordinate emergency and walk-in cases while balancing regular appointments.
• Inform the veterinary team of any special needs or circumstances regarding clients or their pets.

Client Check-In and Check-Out:

• Assist clients with checking in for appointments, ensuring all necessary information is provided.
• Ensure clients complete the required forms or update patient records as needed.
• Process check-out, including handling payments, issuing receipts, and scheduling follow-up appointments if necessary.

Payment Processing and Billing:

• Handle billing procedures, including processing payments, issuing invoices, and explaining charges to clients.
• Ensure proper cash handling and balance the cash drawer at the end of the shift.
• Follow up on any outstanding payments or billing discrepancies.

Customer Relationship Management:

• Foster positive relationships with clients by being empathetic, patient, and helpful in addressing their concerns or questions.
• Address client complaints or issues with professionalism, escalating more complex problems to the clinic manager or veterinarian if necessary.
• Encourage loyalty and repeat visits by providing excellent service and building trust with pet owners.

Coordination with Veterinary Team:

• Communicate client and pet information to the veterinary team, ensuring smooth transitions between the front desk and treatment areas.
• Alert veterinarians or vet assistants to any urgent matters or client requests that require immediate attention.

Clinic Administration Support:

• Ensure that the reception area, waiting room, and common areas are tidy, welcoming, and stocked with any necessary materials (e.g., pamphlets, forms).

Emergency Situations:

• Recognize when clients are in need of emergency services and prioritize their cases accordingly.
• Provide calm, clear instructions to clients in distress and assist in managing the flow of urgent cases at the front desk.

Continual Learning and Development:

• Stay updated on clinic procedures, services offered, and any changes in pricing or protocols.
• Participate in customer service and veterinary receptionist training to improve skills and knowledge.

Skills and Qualifications:

• Previous experience in customer service or receptionist roles, preferably in a veterinary clinic or medical setting.
• Strong communication skills, both verbal and written, with an ability to explain complex information in a clear and empathetic manner.
• Excellent organizational skills with attention to detail in scheduling, record keeping, and billing.
• Proficiency in using computers, office software, and scheduling systems.
• Ability to multitask in a fast-paced environment and handle stressful situations with calm and professionalism.
• Well-groomed, approachable, and carries a pleasant personality.
• Possess a positive, friendly personality and the ability to interact well with clients and colleagues.

Job Types: Full-time, Permanent

Pay: RM8.00 per day

Benefits:

• Additional leave
• Maternity leave
• Meal provided
• Professional development

Ability to commute/relocate:

• Gelang Patah: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person