Workforce Management Expert

15 hours ago

Malaysia TDCX Full time

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.

Top reasons to work with TDCX
  • Attractive remuneration and great perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive work culture that enables your future
  • Easy-to-access location with direct public transport links
  • Flexible working arrangements
  • Coaching and mentoring from experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Create scheduling in Workforce Management tool
  • Manage changes to scheduling to ensure adequately daily resource coverage
  • Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage
  • Collect, analyze and process operation's data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)
  • Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
  • Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with 2 years of working experience in the related field is required for this position.
  • Knowledge in any Work Force Management Software is an advantage;
  • Ability to perform statistical analysis and produce analytical and informative reports
  • Must have initiative, drive and work independently with minimum supervision and a good team player.
  • Excellent verbal and written communication skills in English and the language of supporting market
About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

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