Head of Engineering

2 days ago

Bangsar South Federal Territory of Kuala Lumpur, Malaysia tawk Full time 150,000 - 200,000 per year

About
is the world's leading business messaging platform, enabling millions of businesses to communicate and engage with their customers in real time. We are a globally distributed, bootstrapped company with a simple mission — to help businesses meet their customers where they are.

As part of our continuous growth, we are seeking a Head of Engineering to lead and scale our global engineering function. This role requires a strategic leader with a strong technical foundation and a proven ability to build and lead high-performing, distributed teams.

Role Overview
You will co-own the entire technical direction of with the CTO and be the ultimate owner of engineering execution, reliability, and velocity. You will oversee all engineering teams — including web, mobile, backend, DevOps, QA, and infrastructure — while partnering closely with Product, Design, and Operations to deliver exceptional product experiences to millions of users worldwide. This is a deeply technical, hands-on leadership role: you will still dive into architecture discussions, review critical PRs, and be the incident commander during major incidents.

Key Responsibilities

  • Strategy & Technical Leadership
  • Co-define and drive the engineering vision in partnership with the CTO, ensuring alignment with product and business strategy.
  • Lead the evolution of platform architecture to support global scalability, performance, and reliability.
  • Translate product goals into actionable engineering plans and measurable outcomes.
  • Team Leadership & Development
  • Lead, mentor, and scale engineering teams across multiple time zones (Malaysia, Egypt, Pakistan, Bangladesh, Latvia, and beyond).
  • Build a culture of accountability, innovation, and collaboration within a remote-first environment.
  • Set and monitor performance standards and career growth paths for engineering managers and leads.
  • Ensure effective communication, alignment, and collaboration across distributed teams.
  • Engineering Excellence
  • Hands-on partnership with the CTO on technical architecture, from backend systems to APIs, frontend, and mobile apps.
  • Strategic use of AI inside engineering (developer productivity, code analysis, automated QA)
  • Champion world-class Developer Experience (DX) by shaping tools, processes, documentation, and engineering workflows that enable fast, safe, and joyful development.
  • Ensure reliability, uptime, and performance through proactive monitoring and optimization.
  • Partner with DevOps to ensure scalability, cost efficiency, and operational resilience.
  • Implement robust processes for development, CI/CD, testing, and deployment.
  • Ensure security, compliance (SOC2, GDPR), and data-protection standards are exceeded.
  • Execution & Delivery
  • Oversee delivery of product and infrastructure roadmaps, ensuring timely and high-quality releases.
  • Drive continuous improvement in velocity, quality, and operational efficiency.
  • Cross-Functional Collaboration
  • Partner with Product and Design to balance innovation with execution.
  • Collaborate with Operations, HR, and Finance for resource planning, budgeting, and vendor management.

Qualifications & Experience
Education: Bachelor's or Master's in Computer Science, Software Engineering, or related field.

Experience & Background

  • 10+ years in software engineering, with at least 5+ years in engineering leadership roles.
  • Proven experience leading distributed or global engineering teams.
  • Proven experience managing high-traffic, customer-facing SaaS platforms. You understand the complexities of real-time systems (messaging, streaming, notifications).

Technical Expertise
Our primary stack includes:

  • Backend: / TypeScript, MongoDB, Elasticsearch, Kafka + Google Pub/Sub, Redis
  • Frontend: (admin dashboards and internal tools)
  • Infrastructure: GCP + AWS, Kubernetes, high-availability distributed systems
  • Real-time layer: WebSockets at massive scale, low-latency event delivery

We value deep experience with any similar high-scale, real-time stack (e.g., Go, Elixir, Java, .NET) as long as you've successfully led large or JavaScript-heavy organizations before or can ramp extremely quickly.

Strong Hands-on Background In

  • Event-driven architectures and message queues at scale
  • Horizontal scaling of document/no-SQL databases (MongoDB sharding, Elasticsearch clusters)
  • Cost-optimized cloud operations
  • Modern SRE practices, observability, and chaos engineering

Preferred Attributes
Prior experience in SaaS, messaging, communications, or large-scale web applications.

Strong business acumen with an understanding of product-led growth models.

Passion for mentoring and developing technical leaders.

Ability to thrive in a transparent, results-driven culture.

What We Offer
Leadership role with direct impact on a globally recognized product.

Competitive salary

Growth opportunities in a flat, high-trust organization.

Collaborative and transparent work culture with global exposure.

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