Regional Operations Consultant

Tabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.

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Job Description
We are looking for a driven and detail-oriented Regional Operations Consultant to support the implementation, execution, and operational success of TabSquare's solutions across our regional markets. You will be the operational point of contact for merchants onboarding, project coordination, and cross-functional delivery, helping to ensure a seamless go-live and high customer satisfaction.

This role is individual-contributor based, with no people management and no process optimisation ownership. You will be working across teams and markets, applying operational excellence to drive value through project execution and merchant outcomes.

Key Responsibilities

• Project Implementation & Operational Execution
• Coordinate end-to-end merchant onboarding and deployment processes across regional markets.
• Ensure smooth go-live execution by managing timelines, dependencies, and communications across internal stakeholders and clients.
• Track project milestones and ensure adherence to defined SLAs and service standards.
• Cross-Functional Collaboration
• Act as the operational liaison between Sales, Product, Customer Success, and Engineering teams for merchant deployments.
• Surface region-specific challenges and coordinate with internal teams for resolution.
• Ensure alignment of execution plans with local teams and regional priorities.
• Merchant Support & Issue Management
• Own merchant post-launch support operations, including managing escalations and coordinating resolution efforts.
• Track and report ticket performance, common issues, and follow-up actions.
• Contribute to root cause analysis (RCA) efforts for recurring issues.
• Regional Coordination & Reporting
• Maintain visibility over regional deployment pipelines and merchant feedback.
• Provide timely reporting and insights on operational health, risks, and delivery KPIs.
• Support regional planning and readiness initiatives as needed.

Qualifications

• Bachelor's degree in Operations, Engineering, or a related field.
• Minimum 5 years of total working experience, with at least 3 years in a regional operations or project execution role.
• Experience in SaaS, F&B tech, POS, or similar industries preferred.
• Strong project coordination and stakeholder management skills.
• Able to work independently across multiple time zones and teams.
• Excellent communication and organizational skills.
• Proficiency in Mandarin is a plus not Mandatory