Virtual Receptionist

About the Role

We are looking for a Virtual Receptionist (Mandarin-speaking) to support a prestigious 5-star hotel project. In this role, you will assist hotel guests virtually through email, live chat, and outbound calls—providing the same high-quality service as an in-person receptionist, but without face-to-face interaction. Candidates with a background in hotel front desk or hospitality will have an advantage.

What You'll Do

• Handle guest inquiries and requests via email, chat, and outbound calls.
• Support guests with reservations, booking changes, and general hotel information.
• Deliver 5-star service standards in every virtual interaction.
• Coordinate with hotel teams to ensure a smooth guest experience.
• Maintain professionalism and efficiency in all communications.

What We're Looking For

• Fluency in Mandarin (spoken and written) – English proficiency is an added advantage.
• Background in hospitality, hotel receptionist, or customer service is preferred.
• Strong communication, problem-solving, and multitasking skills.
• Ability to create a warm, professional guest experience virtually.
• Willing to work onsite in a professional office environment.
• Willing to work rotational shift

What's in It for You

• Work with a luxury 5-star hotel brand
• Professional office setting (no face-to-face guest handling)
• Career growth opportunities in a global organization
• Be part of a dynamic, award-winning team