Customer Success Billing Analyst

2 days ago

Malaysia DayOne Full time 40,000 - 80,000 per year

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we've built a robust presence across Asia and Europe — and we're just getting started.

As we expand into new international markets, we're looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it's an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne's next chapter.

Job Description – AR Analytics Specialist / Senior Specialist

Key Responsibilities

1. AR Analytics

· Obtain and review the customer credit list from Finance; monitor credit risk and identify potential high-risk accounts

· Prepare and analyse monthly AR aging reports, highlighting key movements and risk exposures

· Monitor daily AR performance, including overdue changes, collections trend, unapplied cash, and critical exceptions

· Track and report DSO, overdue %, collections trend, and other key AR KPIs to management

· Identify abnormal variances and provide actionable insights to improve AR health

2. Dispute Management

· Track dispute closure timelines, escalate delays, and ensure proper root-cause documentation

· Support continuous improvement to reduce recurring dispute cases

3. Process Improvement & Audit Support

· Drive process enhancement initiatives through data analysis and system optimisation

· Ensure AR processes adhere to internal control, credit policies, and audit requirements

· Assist the Billing Center Manager in preparing risk reports, audit schedules, and documentation

Job Requirements

Qualifications & Experience

· Bachelor's degree in Finance, Accounting, Business Analysis or related fields

· 2–3 years of experience in Accounts Receivable, AR Analysis, or Finance Operations

· Experience in AR reporting, KPI tracking, dispute management, or cash flow analysis is an advantage

· Familiar with aging report, DSO formula, and AR KPI calculations

· Candidates from Data Center environments or large corporates preferred.

Skills & Competencies

· Strong analytical skills with the ability to interpret financial trends and identify risks

· Proficient in Excel, with advantage in data tools (Power BI, Tableau, SAP etc.)

· Detail-oriented, strong problem-solving skills, and able to manage multiple priorities

· Good communication skills to work with Sales, Ops, Project, Billing, and external customers

· Ability to handle disputes professionally and provide clear explanations

· Strong sense of ownership and able to work independently with minimal supervision

· Ability to read and speak Mandarin is preferred

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

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