Telemarketer 电话行销专员

Job Description

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they're still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client's or customer's questions
• Escalating queries and concerns, when necessary

Job Requirement

• Excellent communication skills, both written and verbal, to effectively convey messages.
• Able to communicate in Mandarin, Basic English and Basic Malay.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Patient and attention to details.
• Basic proficiency in Microsoft Office and basic calculation
• Aggressive, Optimistic and a good team player

职位说明(Job Description)

• 向潜在客户及新客户提供公司产品或服务的基本介绍。
• 通过处理客户投诉与咨询,确保客户对产品或服务感到满意。
• 通过电话或电子邮件与客户进行后续跟进,确认他们对购买的满意度。
• 向客户推荐可能对他们有益的额外产品或服务。
• 找出最迅速、最有效的方式来解答客户的问题。
• 在必要时,将复杂的问题或投诉上报至相关部门处理。

职位要求(Job Requirement)

• 具备优秀的口头与书面沟通能力,能有效表达与传达信息。
• 能以中文沟通,并具备基础英文与马来文能力。
• 我们优先考虑能以中文与客户沟通的候选人。
• 有耐心且细心,注重细节。
• 具备基本的 Microsoft Office 操作能力与基础计算能力。
• 积极进取、乐观开朗,并具备良好的团队合作精神。