Application Support Analyst

Job Description

What is the opportunity?

We are seeking an experienced and highly motivated Production Services professional in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

This position will own delivery of Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.

The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.

What will you do?

• Be part of a team of production support analysts in Malaysia providing world class support, ensuring the highest levels of service for Fixed Income Clients and applications across Trading, Pricing and Risk management systems.
• Operate as a Player/Coach, bringing to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical
• Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
• Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
• Drive efficiencies through the implementation of tools and process improvements  
• Provide leadership and subject matter expertise to team members.

What do you need to succeed?

Must Have:

• Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)
• Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds
• Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
• Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
• Experience with Database, Linux, Windows and basic infrastructure.
• Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
• Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
• Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts

Nice to Have:

• Experience in DevOps and cloud technology (AWS, GridGain)
• Experience to support SOLACE, MQ

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities

---