customer service

2 days ago


Setapak, Selangor, Malaysia Juta Hiqmah Global Full time 15,000 - 30,000 per year

Job description:

Company : Juta Hiqmah Group

Position: Customer Service

Salary: RM2,000- RM2,500

Working Days: Monday - Friday AM PM )

Location: Taman Danau Kota, 53300 Kuala Lumpur Malaysia

Website :

  • To answering Company incoming phone call.
  • To responds to customer on Tik Tok, Shopee and Website inquiries also social media regarding online order.
  • To assist customers with product selection, answer basic questions, and suggest various product options that are available thru phone, email, Facebook, Instagram / WhatsApp, Tik Tok and Shopee.
  • To handle walk-in customer.
  • Document common customer service procedures and FAQs for internal reference.
  • To check stock availability, arrange collection / monitor locate products delivery and liaise with logistics company if necessary.
  • Handle complaints, refund items, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry etc via Tik Tok and shopee.
  • Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
  • Assist customers with after-sales service issues and be a primary contact for customer inquiries about our products and brand.
  • Able to communicate concisely our company policies to client
  • Add-hock task as necessary.

Requirements:

  1. Education: Bachelor's degree in Business, Marketing, Analytics, or a related field. Equivalent practical experience will also be considered.

  2. Proficiency in CRM tools.

  3. Strong analytical skills with the ability to interpret data and provide actionable insights.

  4. Excellent organizational and project management skills.

  5. Strong communication and collaboration skills to work effectively with cross-functional teams.

  6. Proficiency in Excel, Google Sheets, or other data analysis tools.

  7. Fresh graduates with a strong aptitude for data analysis and a passion for sales and customer service are encouraged to apply.

  8. 1-2 years of customer service or sales admin experience (preferred).

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person



  • Setapak, Selangor, Malaysia Soong Meng Service SB Full time 20,000 - 30,000 per year

    Reports directly to the SM/superior.Achieve service performance, CSI or any other measurable/non measurable target given.Create a supportive customer satisfaction work environment driven e.g. welcome, greet and direct customers, and offer refreshment.Responsible on advising and communicating on customer's complaints.Job Functions and Areas of...


  • Setapak, Selangor, Malaysia EDG Consultant Full time 24,000 - 36,000 per year

    Job Responsibilities:Conduct outbound calls to prospective clients to promote and sell products/services.Build and maintain strong customer relationships through effective communication.Understand customer needs and offer suitable products/services to meet their requirements.Achieve individual and team sales targets.Handle customer inquiries and objections...


  • Setapak, Selangor, Malaysia MBE KL Traders Square Full time 15,000 - 30,000 per year

    Customer service: Assisting customers with logistics-related inquiries.Inventory Management: Helping track stock levels and update records•* Warehouse Operations: Assisting with receiving, storing, and shipping good•.* Shipment Coordination: Helping arrange deliveries and track shipmen•s.* Data Entry: Updating records and preparing simple repo•ts.*...


  • Setapak, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 1,700 - 1,850 per year

    Job descriptionRequirementsMinimum PMR/PT3/SKM2 .Required language(s): Bahasa Melayu, *Mandarin and English.Pleasant personality with a strong drive and excellent in communication skills.Good interpersonal & follow-up skills, adaptable and result-oriented.Possess outgoing personality, positive and high energy level.Applicants must be Malaysian citizens.Able...


  • Setapak, Selangor, Malaysia Eszure Trading Sdn Bhd Full time 24,000 per year

    Job Description:We are a friendly and fast-growing bakery seeking a reliable and customer-oriented Cashier to join our team. Responsibilities include handling cashier duties, assisting customers, and supporting daily shop operations.Responsibilities:Greet customers and provide excellent serviceOperate the cash register and handle payments accuratelyAssist...


  • Setapak, Selangor, Malaysia SFS (M) Sdn Bhd Full time 31,200 - 78,000 per year

    Overviews of Job (key duties & responsibilities)Assist the property /operations executives to carry out scheduled inspection, general repairs and general supervision of service contractors with the main objective of meeting customers' expectations.Duties of Technician (Site Office)1. To provide good customer service to meet customers' expectations with...


  • Setapak, Selangor, Malaysia IMAN WELLNESS AND HEALTH SDN BHD ( Pharmacy4U) Full time 60,000 - 66,000 per year

    Location:Taman Melati, Kuala LumpurJob OverviewPlay the roles as outlet manager.Responsible for edicine dispensing, medical consultation, health screening and salesTraining assistat pharmacist regarding knowledge and information regarding all the medicines and products available in the pharmacy.Contributes for strategic planning to improve the value,...

  • Health Advisor

    2 days ago


    Setapak, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time 2,300 - 2,500 per year

    Health AdvisorJob Requirements:Minimum Diploma or Bachelor's Degree in Nutrition, Food science, or Dietetics.Required language(s): Bahasa Melayu, *Mandarin and English.Good interpersonal & follow-up skills, adaptable and result-orientedPossess outgoing personality, positive and high energy levelApplicants must be Malaysian citizens.Able to work shifts,...


  • Setapak, Selangor, Malaysia Smile Hotel Full time 28,800 per year

    Job description :Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel,...

  • digital marketing

    4 hours ago


    Setapak, Selangor, Malaysia VALUE PAVILION SDN BHD Full time 40,000 - 54,000 per year

    Responsibilities● Devising a highly efficient real estate marketing strategy● Understand the products and services offering and approach of keycompetitors of CK East● Communicate products and services to sales and input to senior lleadership.● In Charge of Lead Generation, Market research, Marketing budget,Competitive Intelligence and Sales...