Business Analyst

The Operations Analyst is part of Ciscos Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners and sales across commerce processes for Ciscos products, services and software business.

The Operations Analyst works directly with sales and other cross-functional stakeholders to provide world class operations management and advisory services.

These services include:

Commit management:

Attend Forecast calls and understand key priorities for the week, month, quarter

Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required

Prepare Sneak peek for respective Theatre and Segment in critical period-ends

Business Partnership:

Field/Customer operations advisory, enablement and change management, on tools, policies and processes

Supply chain consultation and constraint management

Consultation and operational design for complex deals HW and deal assurance

Quality of Bookings and Backlog Mgmt analysis and resolution

Stakeholder Operational Business Reviews

Advisor to sales teams on Ciscos crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes

Escalation management accountability & ownership including at the executive level

Field Problem Identification

Proactively solve sellers problems, listen to their feedback and close loop

Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented.

Drive awareness and adoption of solutions and enhancements

Ensure continued self-learning especially on new business consumption models, software and acquisitions.

Education/Language

Requires BA/BS degree or equivalent plus 3+ years related experience

Project Management Certificate a plus

Relevant language proficiency Proficient in written and spoken English and Thai /Mandarin.

Experience

Knowledge of E2E field operational processes

Experience working within a channel business structure from all operational aspects

Experience driving cross-functional and/or global initiatives

Experience in an environment with significant business transformation, leading change management

Other experience, which is a distinct advantage include: Cisco ordering or technology knowledge / certification (Product, Services or Software)

Sales Operations experience especially in IT or Sales environment

Understanding of Ciscos Partner Programs including incentives, pricing and rebates

Experience in Software Operations & Enterprise Agreement deal structures

Other general expectations:

Demonstrated business acumen, planning and organizational skills, ability to work to very tight timelines and deliverables

Data analytics skills with ability to translate data into business intelligence

Program Management - Ability to translate Cisco business objectives and our stakeholders priorities in to actionable plans

Solution minded, understanding root cause and able to implement necessary changes

Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities

Demonstrated ability to build and manage relationships within Cisco and collaborate with cross function teams, within the team or with external parties.

Excellent communication skills at all levels both presentation and personal, soft skills

Ability to drive radical changes, process, tool enhancement and simplification.

Advanced level of proficiency with Excel and PowerPoint preferred