Customer Success Manager

8 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nimbly Technologies Full time

We are looking for a
Customer Success Manager (CSM)

,
based in Malaysia

, to join our growing team and ensure client success, retention, and growth.

Nimbly is an AI-enabled frontline operations management platform that unlocks productivity by streamlining and automating standard operating procedures (SOPs) and processes.

Managing and scaling numerous stores requires both consistency and agility. Nimbly provides real-time visibility, unified oversight, and standardized processes for seamless communication and data-driven decisions.

Benefits at Nimbly:

  • Competitive Salary
  • Commission based on performance
  • Social Security and Health Insurance Benefits
  • Friendly and dynamic work environment

Job Description:

  • Lead and manage the onboarding process

for new clients, ensuring a smooth transition and successful implementation of Nimbly Technologies' solutions.
- Build and maintain strong relationships

with key stakeholders, acting as the primary point of contact for client inquiries, escalations, and account management.
- Serve as a client advocate

within Nimbly, representing customer needs and feedback to internal teams, while driving continuous product and service improvements.
- Conduct client training sessions and workshops

to educate users on solution features and functionalities, enabling them to maximize adoption and realize business value.
- Drive solution adoption and engagement

by monitoring usage metrics, proactively identifying risks or gaps, and recommending corrective actions.
- Monitor customer health and satisfaction

through regular check-ins, surveys, and performance reviews; develop strategies to address issues or concerns.
- Conduct Quarterly Business Reviews (QBRs)

with clients to review performance, demonstrate value, align on goals, and identify opportunities for growth.
- Identify upselling and cross-selling opportunities

to expand product adoption and increase client lifetime value.
- Proactively manage renewals

, ensuring high retention rates and uncovering opportunities for expansion within existing accounts.
- Collaborate cross-functionally

with Technical Support, Product, and other internal teams to resolve issues and deliver timely solutions.
- Stay up to date with industry trends, best practices, and competitive insights

to provide strategic guidance and thought leadership to clients.
- Gather and analyze client feedback

, facilitating feedback sessions and translating insights into actionable recommendations for product and process improvements.

Skills & Requirements:

  • Minimum 3+ years of experience in customer success, preferably in the F&B and Retail industry; sales experience is a plus.
  • Strong communication and interpersonal skills, with fluency in English; proficiency in Chinese is an advantage
  • Based in Malaysia, with willingness and ability to travel extensively for client visits.
  • Ability to multitask and prioritize responsibilities effectively in fast-paced environments.
  • Proven experience with
    CRM systems

and other customer success tools.
- Detail-oriented with excellent organizational and problem-solving skills.
- Enthusiastic, self-motivated, and able to work independently.
- Strong business acumen and ability to translate client insights into measurable results.

  • Customer Success Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WATI Full time

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...

  • Customer Success Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda Malaysia Sdn Bhd (Corporate Office) Full time

    About the opportunityAs a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Moving Walls Full time

    Job Title: Customer Success Manager (CSM) – SaaS for OOHLocation: [Malaysia]Job Type: Full-timeCompany Overview:JoinMoving Walls, a trailblazer in the Out-of-Home (OOH) advertising and AdTech ecosystem, as aSolution Architect. This pivotal role places you at the heart of our innovative journey, designing and implementing scalable, efficient, and...

  • Customer Success Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Moving Walls Full time

    Position Overview:We are seeking a dedicated Customer Success Manager (CSM) to manage and nurture relationships with our clients, ensuring that they are successfully onboarded, fully engaged with the platform, and receive maximum value from our SaaS product.The CSM will serve as the main point of contact for our clients, working closely with both the product...

  • Customer Success Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tabsquare Full time 40,000 - 60,000 per year

    Company Description Tabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Senior Manager, Customer Success

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QuickPlay Full time

    About us:Quickplay is the leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. Quickplay was founded by former executives from Disney, HBO, AT&T and many...

  • Senior Manager, Customer Success

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Quickplay Full time

    About us:Quickplay is the leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. Quickplay was founded by former executives from Disney, HBO, AT&T and many...

  • Head of Customer Success Management, Malaysia

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Orange Business Full time

    About the RoleWe are seeking an experienced and strategic Head of Customer Success Management to lead our customer success team and drive long-term client engagement, satisfaction, and growth. This leadership role is pivotal in shaping our customer success strategy, fostering strong client relationships, and ensuring continuous improvement in service...

  • Customer Success Intern

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HRBEST CONSULTING Full time

    We are recruiting on behalf of the client -"A fast-growing SaaS company serving automotive services SMEs across Malaysia". In less than 2 years, they have grown profitably to serve hundreds of customers through their dynamic team. They are now looking to scale aggressively and driven individuals to join their team.What You'll DoAs a Customer Success Intern,...

  • Customer Success

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Ltd. Full time

    Job DescriptionProactively reach out to customers at important milestones and monitor their usage to help them get the most out of our platform.Review customer data (usage, feature adoption, support tickets) to spot early signs of risks and quickly activate a plan to retain and support the customer.Handle customer complaints and operational issues, working...