Head of Section, Payment Ops Hub

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

• Lead the teams in the Centre of Excellence (Hub) in managing remittance, payment screening, payment investigation & SWIFT Operations.
• Oversee the team's daily operations to ensure efficiency and alignment with all established goals.
• Maintain a high standard of operations control and compliance to protect Bank's and Customer's interests.
• Represent the teams in meetings with management, business partners, auditors as appropriate.
• Ensure escalations are raised to the management levels on a timely basis.
• Mainly responsible for performing payment screening, transactions activity checks and other reviews according to Anti-Money Laundering, Countering the Financing of Terrorism (AML/CFT) requirements
• Analyse and investigate assessments that are generated using standard policies, procedures, and tools, aimed at meeting internal and regulatory requirements.
• Ensure reviews and dispositions are adequately documented.
• Apply or adapt knowledge of any imposed sanctions or other laws/regulations to the task at hand.
• Acts as a facilitator and collaborate with all Business Units across on AML matters, including working closely with various Risk Business Partners
• Maintain an audit-ready state by meeting AML/CFT standards and stipulated procedures.
• Liaise with Business Units/Branches/ Regulatory Compliance department for advice and other business units/departments for information where required
• Mainly responsible for payment investigation requested by customers or financial institutions, covering areas such as non-receipt of funds, amendment and cancellation of payments, exception handlings.
• Serve as the first point of contact for all queries from both internal and external clients, ensuring investigations are monitored and resolved timely.
• Process and perform verification for investigation cases with high accuracy and with minimal supervision.
• Achieve and continuously improve service level agreements.
• Ensure quick actions/resolutions in managing both internal and external customers' queries, feedback, and complaints.
• Review and handling of SWIFT messages, perform reconciliation, conduct post screening assessment for SWIFT messages
• Update and prepare data / volume for analysis.

• Minimum 5 years of experience in banking industry or financial institution, preferably with remittance-related experience with Bachelor's degree in Banking, Business Administration, Accounting, Finance, or a related field.
• Strong risk awareness and attention to details and strong follow-up skills.
• Highly driven and able to work under pressure in a time sensitive environment.
• Excellent time management skills and the ability to prioritize effectively based on the risk/time criticality of the tasks.
• Able to work independently as well as in a team and leveraging available resources to achieve goals.
• Strong analytical and problem-solving skill.
• Ability to address conflicts and escalate issues where appropriate
• Ability to coordinate and work collaboratively with internal and external stakeholders
• Possesses good oral, written, communication and co-ordination skills; and able to interact well with team members and business units, financial institutions and customers.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.