Payment Operations Associate

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

Job Description

  • Lead end-to-end merchant onboarding, ensuring compliance and timely execution.
  • Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.
  • Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.
  • Maintain accurate reporting, document processes, and identify opportunities for operational improvements.
  • Handle ad-hoc tasks as required by the business.

Requirements

  • Bachelor's degree in business administration, Management, or a related field.
  • 1–3 years' experience in merchant onboarding, account management, operations management, payments or fintech.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Solid knowledge of merchant operations, onboarding, and payment workflows.
  • Familiarity with chargeback mechanisms and dispute resolution.
  • Proficient in Excel (VLOOKUP, Pivot Tables); SQL and Power Query a plus.
  • Understanding of payment channels and Merchant Discount Rate (MDR).
  • Energetic, meticulous, and able to work in a fast-paced environment.
  • Self-learning, resourceful, and able to work independently.

  • Payment Supplier Management

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Doo Payment Full time

    Join Doo Group – Explore α Better FutureDoo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Payment Operations Intern

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Mobile Malaysia Sdn Bhd Full time

    The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

  • Payment Operations Specialist

    6 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Private Advertiser Full time

    Location: Kuala Lumpur, MalaysiaEmployment Type: Full-time | Rotational Shifts | Onsite RoleAbout the RoleWe are looking for a dedicated and detail-oriented Payment Operations Specialist to join our fast-growing fintech operations team. In this role, you will play a critical part in ensuring the accuracy, stability, and efficiency of our payment processes...

  • Payment Operations Intern

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Department OperationsLevelInternshipLocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Payment Operation Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time

    Business Acumen & Solution Design: Possess in-depth knowledge of cross-border payment, acquiring, and wallet businesses, and understand the fund operation systems of financial institutions. Able to lead the design of fund operation solutions based on business scenarios and compliance requirements, and drive their implementation.Core Fund Operations...

  • Commercial Operations Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...

  • Commercial Operations Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Payments Full time

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...

  • Commercial Operations Associate

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time 85,000 - 130,000 per year

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...

  • Commercial Operations Associate

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time

    Why Coda Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into...

  • Payment Operations Executive/Senior Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPOS Full time 60,000 - 120,000 per year

    About EPOSBacked by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Soundbox devices, and Payment Terminals, helping SMEs in F&B and Retail streamline operations and accelerate growth.As part of our expansion in Malaysia,...