Collections Specialist

2 weeks ago

Penang, Malaysia Collabera Sdn. Bhd. Full time 40,000 - 60,000 per year

About the role

We are looking for a Collections Specialist responsible for ensuring timely customer payments and maintaining positive client relationships. This role requires balancing customer advocacy with financial discipline—renewing contracts, resolving billing issues, and securing on-time payments. You will collaborate closely with Sales, Customer Success, and Finance teams to ensure smooth operations and consistent cash flow.

What you'll be doing

  • Monitor accounts receivable (aging reports) and follow up on outstanding invoices to ensure timely resolution.
  • Perform daily collection activities with a strong focus on customer satisfaction.
  • Proactively manage and resolve customer billing cases.
  • Continuously improve collection processes, templates, and policies to enhance efficiency and reduce DSO.
  • Demonstrate experience in the EMEA market with a solid understanding of the Order-to-Cash (OTC) process.
  • Partner with internal teams on account strategy, invoicing, and payment processing.
  • Manage a portfolio of renewals, including sending renewal notices, negotiating terms, and securing timely renewals.

What we're looking for

  • Minimum 3 years of experience in a collections or credit control role, ideally in the accounting/finance industry
  • Excellent interpersonal and relationship-building skills.
  • Strong written and verbal communication abilities.
  • Capable of managing sensitive billing discussions professionally.'
  • Strong organizational and time management skills to handle multiple accounts effectively.
  • Fluency in English is required.

What we offer

At Collabera Sdn. Bhd., we are committed to fostering a collaborative and supportive work environment that enables our employees to thrive. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work-life balance. Join us and be a part of a dynamic team that is dedicated to driving financial success for the organisation.

Apply now to embark on an exciting new chapter in your career

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